I can't change the credit card information
Hello I have used before for the subscription to a credit card that doesn't work anymore, Im trying to change payment information, but it leaves me only to change the card number that I need to change all the info. I change just the number and its does not work. I can't access to illustrator.
Hi Jeffg1970,
Sorry for the inconvenience!
I see a subscription active creative cloud under the same Adobe id as in the forums. If you have an active subscription under a different account although wanting to share the Adobe ID in a private message.
You can cancel the subscription, see:cancel your creative cloud membership
Contact customer service for any assistance!
Tags: Adobe
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for creative cloud: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html
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There is always an error message on the indicated billing address. (billing address can not been checked) but the billing address is correct.
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Hope this will help you.
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You can change the billing information anytime before the next renewal. Please see the link below on how to update the billing information.
Manage your creative cloud membership
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* Be sure to stay connected with your Adobe ID before accessing the link above *.
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Hi Mr_Underhill_995,
I'm sorry for the inconvinience that appeal to you, we recommend that you contact us through http://adobe.ly/yxj0t6.
You can also send me a message & a phone number as well as the order number private so that I can follow up the matter for you.
Waiting for your mail.
Kind regards
Baudier
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Thank you.Https://helpx.adobe.com/utilities/credit-card.html of the credit card can help
or
Change account https://forums.adobe.com/thread/1465499 can help
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Hi Villabolo,
We apologize for the inconvenience,
would call you or chat with our helpdesk
Contact no to our helpdesk: 1800-833-6687
To Chat please click on http://helpx.adobe.com/contact.html (the steps)
Let me know if you still not able to change your contact information
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John guided correctly to contact Adobe support, you will need to cancel the present CC & buy an another CC with PayPal payment method, the service can help you about this.
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You must contact Adobe, contact customersupport. The reason being that the country Adobe ID, credit card country & Adobe store must be from the same place.
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