I can't get sound with MP4 video clips

Can someone help please, I can see the video but no sound.  The format is MP4 and I run windows 7 and use Windows media

Hi thanks I'll ignore the Norton.  I have not seen that MP4 files have been sent to my email as attachments from a friends phone.  This K lite it still applies until I get ahead.

K - Lite is a codec Pack.
http://en.Wikipedia.org/wiki/codec
 
Just a bunch of them installed for you both.
 
You can't hear the audio because that come the necessary codec is not installed.  You can use GSpot (or something like that) to understand what is this specific codec and then locate and install this specific codec if you like, or you can install the K-Lite Codec Pack (BASIC) and probably get the codec that you need to decode the audio files to send to you and even more for the future events like that.
 
I always suggest to get rid of Norton.  :-)

Tags: Windows

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