I can't install creative cloud! Help

I can't install creative cloud car it says that adobe illustrator is open. In fact I had the trial version, but the software is closed. And it is impossible to download anything. On the other hand I well paid subscription. Also impossible to contact adobe by phone service!

Know you what to do?

Thanks in advance

Hi krystelg68800870,

Please refer to the procedure below:

If you are using MAC:

1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • After that, everything that said adobe on it do a force quit for her

2 - CUT any installed security software with firewall system.

3-go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" change this anywhere (to make these changes click the padlock in the corner at the bottom left of this window and enter your computer password)

These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.

4 - raise the cloud creative app and connect

If you use the WINDOW:

1 complete the process / Task Manager tasks in the same order, as mentioned below the Manager tasks. See, Open the Task Manager

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • After that, everything that said adobe on it do a force quit for her

2 - CUT any security software installed with firewall system, also if your having any browser Add On installed for blocking advertising that turn off too.

These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

3 - raise the cloud creative app and connect

Let us know if that helps.

Tags: Adobe

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