I can't install my Canon MX870 in my Windows Vista-based computer

I recently pinched a Canon Pixma MX870. I tried to download the drivers but I get the following message "printer queue service was arrested. Restart your computer to restart the service, and then try again"I have tried several times and tried to download them from the canon Web site, as well as on the CD they provide, but not luck.

Just to inform that the printer works fine on my other 2 laptops that have windows XP.

What can I do more?

Hello

Try the following steps:

Step 1:
First, go to the following location and delete all the contents of the folder:
C:\Windows\System32\spool\printers

Step 2:
After that, try to restart the print spooler service as follows:
a. go to start and type services.msc in the start search box and press on enter.
b. Locate the print spooler service.
c. right-click on the service, click on restart and set it to automatic.

Step 3:
Download the drivers for your printer from the link below:
http://www.USA.Canon.com/Cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx870#DriversAndSoftware

Save the file of driver on your hard drive and install the drivers manually.

Step 4:
Download and run the diagnostic tool for the below mentioned link:
http://support.Microsoft.com/mats/printing_problems/en-us

See also:
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

Kind regards
Afzal Taher - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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