I can't open pdf documents after installing the XI player

Hi I just installed Adobe Reader Xl. I can't now open a PDF - the screen is blank and closes after about 10 seconds. When you use the advocatus it indicates there is a problem of compatibility. I have re-installed, I looked at my options settings internet but still can't solve the problem. Do you have any suggestions? I am running Windows 7 and Norton 360 first Edition software.  Doug cordially

What is your version of reader?  Try to update to 11.0.4.  If this does not help, try...

  • Using Windows Explorer navigate to C:\Program Files (x 86) \Adobe\Reader 11.0\Reader, and then double-click Eula.exe and accept the license agreement
  • You can open Adobe Reader by itself?  If so, try to disable the Protected Mode [Edit |] Preferences | (Improved) security].
  • If Reader opens in itself, try to disable the Safe_mode in the registry; Download, unzip, then run the attached registry script
  • It might even be a malware problem; See http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Tags: Acrobat

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