I can't reboot my MacBook. When I try to start, I get a screen Black w/note, in 5 languages, to restart, but without success.

I tried the option key pressed down when I restart now. An ikon of the hard drive is displayed but when selected the screen will return to the black with remark, in 5 languages, to restart. I also tried to leave and now pressed the keys order and r with the same result. What can I do to recover my hard drive?

Just to make sure that we are talking about the same material, your MacBook is the retina of the MacBook, in early 2015, right? There was some confusion in this MacBook 'Community' leading to questions about the MacBook Pro and older MacBook.

In any case, I'm sure you see the window that shows a kernel panic. Apple has a few items of support here and here. Perhaps more useful is this article.

Was it everything you had done recently for the MacBook? Install an Apple update or maybe even from other software?

Resolving kernel panics is often difficult and can be difficult to solve the problems here.

Are you covered by AppleCare? Did you buy the MacBook less than a year ago? For this new model fairly likely, and you probably have AppleCare. You have access to an Apple Retail Store or Apple authorized reseller? Get professional help may be the best option.

I hope you have a good backup.

Glendon Dick

Tags: Notebooks

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