I can't record a new outgoing on my iPhone 6 s

I just got my iPhone 6 s. I tried to do a new outgoing voicemail message, but when I tap on Default or Custom, folder, nothing happens... Please help! Thank you

Hello stevenfromcalifornia!

Welcome to the communities of Apple Support and congratulations for your new 6 iPhone!  Define custom voice greeting is a great way to make yourself your new phone, and I'd be happy to help in any way I can.

You mentioned tapping Custom > record and said that nothing happens.  "Is the folder bar moving from left to right after you type" ""Record "?  Your message can be up to 1 to 2 minutes in length, so the red bar moves very slowly.  Once you have finished your greeting message speaking, you can press "stop"button on the right, then 'Play' on the left to listen to it.  If you like the welcome message you have saved, then tap 'save' at the top right.  If the word "Record" is gray instead of blue, or you see a check mark next to "Custom" when you tap, please let us know, so we can focus on this news with you.

You can find the manual for your new iPhone at this link: iPhone user Guide voicemail-specific information is located in the section 'Phone', under 'Visual Voicemail '.

Also, make sure that your phone software is up-to-date, including its carrier settings.  These documents will help you to check:

Update the software on your iPhone, iPad or iPod touch iOS

iOS: update your carrier settings

Given that voice mail is managed by your cell carrier, your carrier settings could have an impact on your ability to use and change your voice mail options.

Have a fantastic week!

Tags: iPhone

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