I can't ' t retrieve my Satellite A205-S5843

Hi, my name is Marisa.

I have a Satellite A205-S5843, I bought 4 months ago but it was broken and the motherboard was exchanged. Now I'm trying to system recovery using the recovery DVD and it say the DVD is not for this model that I find the correct recovery DVD.

I don't know if the problem is because there is something wrong with the operating system, or it could be because he has another motherboard, and I can't use original recovery DVDs more.

I hope someone can help me, because I don't know too much about, trying to solve but I m really new about that.
Thank you so much everyone.

Good bye

Hello MArisa

Your laptop is one year international warranty and it can be repaired around this time.

The technicians of course forgot to update the DMI information. Without this information, the recovery image can not identify the laptop and can not be used.

Then please contact again and ask for DMI update. They know what they need to do.

Good luck!

Tags: Toshiba

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