I can't update the Smartphones from blackBerry bold 9700 to OS6

Similar Questions

• Will be updated of Smartphones from blackBerry Bold 9900. 606, 603, 507 error messages, etc.

  BlackBerry Bold 9900

  Rogers

  Wipe using BBSAK.

  Tried to reinstall the OS using Blackberry Desktop.

  Tried to reinstall the OS by using the site Web of Rogers.

  About to buy a new phone. Second time I had to erase and reinstall the OS since the labour party.

  Help!

  Here's where I found a solution:

  http://www.YouTube.com/watch?v=Xz6v9VXslPk

  Although I had managed to wipe my phone before attempting to download the operating system and applications, I kept getting blocked. Until watching this video, I have just to the point where I was in a frustrating loop of wiping, try to reinstall and receive messages of error 603. When I started my successful attempt, the phone was in a State of wiped and had an error message 507 on the screen.

  Used the Loader.exe after I had downloaded the latest OS for Rogers Blackberry Bold 9900 to

  http://CrackBerry.com/official-OS-710746-BlackBerry-bold-9900-Rogers-Wireless

  Follow the instructions in the video. At my phone connected to the computer with the USB and kept the battery until I was ready to download the latest operating system and the applications selected using Loader.exe

  Be patient with yourself. Be sure that you can solve the problem. I had kinda given up hope and thought that I would pay to repair my phone, or pay for a replacement. Glad I don't think I have to do.

  Rogers tech support was NOT helpful.

• Issue of transfer of Smartphones from blackBerry Bold 9700 Email

  I recently transferred my data and emails from Outlook to my new Bold 9700.  Unfortunately, I used Blackberry Desktop Manager version 4.x that I used before with my old 8700 c, instead of the first update to version 5.0.  The new version of Desktop Manager apparently has an application designed to transfer all the data (all emails) from the old Blackberry to the new device.  In any case, all my PIM data transferred but only 7 days of emails (emails about 175) made the passage.  Talked with level 2 support to support Blackberry BES Office.  They said that only 14 days or 750 emails (which ever comes first) should make the transfer. They had me wipe the data off the 9700, delete my profile on the BES server, create a new profile of BES and reload everything.  Unfortunately I got the same results (and pass the next reload software hours, etc..).

  The old emails are always in Outlook and on our company server.  The 9700 is set to store 6 months emails, but the Blackberry tech support people say that means 6 months in the future.

  Any ideas on how to get the old emails transferred the 9700?

  Problem solved, sort of.

  I had to exchange the 9700 for a new thanks to a faulty camera.

  With the new 9700, I did the following:

  (1) delete my profile on the Blackberry Enterprise Server (BES).

  (2) load the latest version (5.0) of the Blackberry Desktop Manager (BDM) software on a laptop.

  (3) began the BDM software.

  (4) Switch Device Manager selected.

  (5) started the program "Switch Blackberry Devices".

  (6) connected the old BB 8700 c.

  (7) connected the new BB 9700.

  (8) follow the guests of the program.

  (9) waited 15 minutes for the old emails and PIM data to back up out of the 8700 c.

  (10) another waited 15 minutes for the old emails and data PIM to transfer the 9700.

  (11) restarted the 9700.

  (12) re-created my profile on the BES.

  (13) Ran the e-mail Setup Wizard (Setup > Setup Wizard > e-mail setup) and select the option "I want to use a professional email with BlackBerry Enterprise Server account.

  (14) entered the information on BES.

  (15) run the initialization of the enterprise activation process for about 45 minutes.

  At the end of the process, I got all the 6000 + old emails entangled in dozens of customer records.  I also had all but two dozen of the hundreds of e-mails I received last week.  (I think the missing emails could have been initially sent during the outage of server last RIM Monday afternoon - Tuesday morning).

  All profile settings also transferred.

  Now I can reload applications and non - 8700 c bound parameters.

• Smartphones from blackBerry Bold 9700 not recognized by Office Manager

  I'm with T-mobile with a Blackberry 9700 v5.0.0.330 (Platform 5.1.0.91)

  I have trouble to synchronize my device on my computer.

  I am running Vista 32 bit on a Dell Inspiron 1525.

  I downloaded Desktop Manager 5.0.1 B49 MultiLanguage - without Media Manager successfully and downloaded the latest version (I have seen elsewhere that this version is suggested for the bold 9700).

  My computer recognizes the device, but found new hardware prompt as a Composite of RIM device, but in the Office Manager that he says that there is no device not connected.

  I also turned on the media card support campaign mode and mass.

  I can't find the driver appropriate through the Device Manager either.

  I did a couple pulled battery and re-attempts to connect different usb ports. \

  Any advice would be greatly appreciated.

  Thanks in advance.

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• Smartphones from blackBerry Bold 9700 used to synchronize with Mac

  Hello

  I just moved from your PC Windows 7 on MacBook Pro, OS 10.6.7

  I downloaded Blackberry desktop for mac, version 2.0.0.65

  My bold 9700 has recently been upgraded to OS 6 (v6.0.0.48 platform 6.6.0.124), after the OS upgrade, my PC is well synchronized.

  But now that I moved to Mac, I can start the BB desktop software, which prompts me to connect to the phone. I connect via a USB cable and the phone prompts to select USB drive, Media Sync or Charge Only.

  I tried all 3 options, but after this selection, nothing changes on the BB desktop software, and I can not sync. I tried a hard reset on the phone then by restarting the mac.

  Still no joy, can anyone help please?

  It took me a few days to come up with this solution:

  The problem revolves around Mac OS X 64-bit OS and Blackberry Desktop Manager for 32-bit OS.

  Thus, you need to restart your mac while holding down keys 3 and 2 at the same time, which will start your Mac in 32-bit. You will then be able to sync your information with Blackberry Desktop Manager. When you restart your mac again, he goes back to 64-bit.

• Smartphones from blackBerry Bold 9700 - Office Manager synchronize outlook 2007

  That bold 9700 - Desktop Manager 5.0.1 - outlook 2007

  will not synchronize calendars - said applications available are none, ASCII, Yahoo

  synchronize contacts, but some eCards and does not update

  should be an easy answer for this

  Hello

  I recommend you to check on the following article in the knowledge base on the impossibility to choose or lack of Microsoft Outlook when configuring synchronization options in BlackBerry Desktop Software.

  Link: http://www.blackberry.com/btsc/KB02362

  Thank you

• Update of the Smartphones from blackBerry to Blackberry OS 5?

  Look on the internet there are all kinds of updates for os5 devices but the fact that they are on the run make me hesitate to download the operating system and stick to the version I'm running on: 5.0.0.681.
  Is there an official update to 5,681 and can be available for download from the BB desktop software?
  Feature: 8520
  

  Hello!

  Please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Smartphones from blackBerry Bold 9930 many problems after the update

  I just got back to Verizon and they said I need a new phone, basically, my blackberry is a lemon for a reason any. It worked fine until when I had the icon for an update and I tried to do. It got stuck for a VERY long time. All my icons are very very small and not the same thing. Text, camera, etc. are all gone. Basically I can only use it as a phone. Verizon told me to reboot it keeps hanging on the bluetooth (which I omit normally but I can not say because no icons). My back up BB is fine but I can't get the phone to download. Any help?

  Fixed! Verizon was wrong. I think it's restarting of the factory that made it. I'm so glad I did a DRINK!  I have my surprised Verizon did not set it. I had very good experiences when I need assistance of the previously.

• Smartphones from blackBerry Bold 9900 set up the e-mail icon does not not :(

  I had to go back to Blackberry Bold 9900 for awhile my Q10 screen is cracked and I sent it to be repaired. I put the new sim card in and try to set up the e-mail account he showed me the mail of size and I knew that something is wrong. I called my network provider and they have implemented my Blackberry data plan and I signed up with blackberry network. I turned my phone market and bb next to the network icon icon appeared which is good. But when I go to set up an email account and click the "email accounts" nothings happens. called my network, they do not know how to help me...

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you can try this link from your BB browser:

  • www.BlackBerry.com/Integrate.

  Otherwise, you should contact your mobile provider for official support... but this time do not let you fob off the coast. You pay for your services, making them responsible for your formal support service, including if necessary climbing to BlackBerry-related.

  Good luck!

• The disappearance of the Smartphones from blackBerry wallpaper

  I took a picture with my BB "BOLD".  I put up like wallpaper.  I want to download on my laptop.  Computer original photo disappeared from the gallery.  I can't find a way to download the background screen/pic.  I know it must be in the backup made with BB Desktop, but I can't open the file.  Any ideas?

  Hello JimGee,

  Welcome to the forums.

  Sorry to hear about your problem. When you connect your BlackBerry® smartphone to a computer did you check in all the files to see if you can find the image?

  You will want to check the camera folder and the folders of photos. You will also want to open the BlackBerry folder and check the camera folder and the images folder in this folder.

  I hope this helps. Let us know how make you out.

• Update of Smartphones from blackBerry Desktop Manager crashes when you download a device software (module 141 of 389)

  So, I just got this Blackberry on 31 December 09.  I installed the software from the CD DM and now I had to attempt to synchronize my phone with the Office for the first time.  When I connect the phone to the PC, it immediately says there were updates available and I just kept hit next until it apparently started the update 12-step process.

  Now my PC remained at the stage of download (step 3 of 12) of the same module for more than 30 minutes.

  Does anyone have any ideas or suggestions?

  Thank you.

  This is an update to my own post.

  I cancelled the previous update process and wait 10-15 minutes for the cancellation process finish.

  Then I unplugged my phone closed all my apps and ran CCleaner on my PC which has removed some 8 GB of junk.

  Then I restarted the Blackberry software and reconnected my phone.  This time, when I ran the software update process he traveled with success the whole download and update process.

  Hope this helps someone else who can run on the same question.

• Update of Smartphones from blackBerry Curve 8310

  Hello. I realize that there are a lot of topics explaining OE to upgrade these smartphones. However, none of them address the issue I am experiencing.

  I'm trying to upgrade Blackberry Curve my wife v4.2.2.181 (Platform 2.5.0.35) to the latest OS (v4.5.0.302).

  It's an O2 handset unlocked running on Vodafone UK.

  I run the Desktop v6 software. It recognizes the phone without problem, but will not accept that there is an upgrade available.

  I downloaded the new OS and deleted the file vendor.xml without success.

  The opening of the list of applications in the desktop software, it shows only three applications: Bloss (Status: mandatory); Bloss One Click (Status: mandatory); and Google Sync (Status: installed).

  Screenshot:

  

  I get the same list of apps in the app Loader program. I know that from my own phone (Curve 8320 which walking without probs) it should show the OS and various other softphone.

  I would be grateful for any idea that anyone can give!

  Hello

  I advice you jump in front of Desktop software (with the exception of the backup/restore). From a PC, you can install any bundle of BONES to a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note that although written for "reload", it can be used to upgrade, downgrade, or recharge - it depends on the OS package you download and install on your PC. You can even use a different OS package carriers simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML. remember that you remove, since any other devices OS BB as packages with more than one installed on the PC, your PC may result in conflicts with this procedure.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Update of Smartphones from blackBerry 6 requires a Blackberry subscription?

  I test on some devices for Mercedes Benz Scandinavia (my employer) and we need to be able to upgrade (6. 2949 bundle is available). Upgrade software tells me that I need service account. Needless to say that we will not buy more things or accounts that have already, then, how should I proceed? Would it already, we have a subscription but need more information to be able to use it?

  I forgot the model, Bold 9700.

  It will work if you put the work into account in the service SIM with BIS or BES device.

  You can also perform the update by downloading the OS file and then disconnect all the internet service to the PC you're upgrading from... unplug the cable, etc.

  If you need additional assistance, please post back.

• Updates of Smartphones from blackBerry App World

  Hello

  I have a Bold 9700 running on the Telstra network (Australia).

  My App World it tells me I have 5 apps requiring only upgrades. Those who are BlackBerry Messenger BBM Music, Bubble Birds, Facebook and Windows Live Messenger.

  However, I updated and rebooted my phone on all these improvements. On the screen to upgrade in the App World, it provides the version number that the app will go to (for example with Facebook, it says v.2.0.0.58) and when I upgrade, I like that v.2.0.0.58 is already installed, which means that the update has been installed correctly, and after doing the upgrade, and enter the application for the first time I had again to accept the terms and conditions.

  How can I get App World Register that these improvements have actually been downloaded?

  It's really annoying me!

  Cheers for the help of anyone.

  Michael

  Try this-

  When your device is turned on, remove the battery for a minute and then reinsert the battery. This do a reboot your device that minor problems with the BlackBerry.

  Also check the KB article below-

  KB24714  How to clear the cache of BlackBerry App World

• The Smartphones from blackBerry Desktop software will not connect to 9700 Win 7

  Recently, I lost my 9800 "BOLD" and had to go back to my old 9700.  When you try to resynchronize the 9700 for the desktop software, it started the process but then stopped.  Now the software connects to the device even if the device shows connected to the desktop computer.  In addition to the software crashes and cannot be closed.  I tried to uninstall and reinstall the desktop software but no improvement.

  Any ideas.

  Thank you

  Peter

  Interesting... the only time wherever I got a message like that is when I am attached to my PC and using the AppWorld on the web from my PC browser... a plugin is installed on the PC so that it works. I never recall a message as you describe directly from the desktop software.

  There is no need to use the older Desktop software... in fact, under Win7, it is even probably not supported. So, now I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  In addition, it was also reported that when your user profile on windows (type "echo %UserProfile%" in command prompt) contains spaces, then the installer will not work. To resolve this issue, log off from your Windows account and sign in using the local administrator account (or any other name of account without spaces) and install office (for all users).

  (1) delete your package to update device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM desktop software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB... don't forget to get your all associated with RIM registry database
  • Others have reported the use of a registry cleaning tool to be also useful
  • Still others have reported the use of your original PIM (Outlook, NOTES, etc.) Installation CD, run the "repair" to be helpful in some situations process

  (3) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install the software on your PC Desktop

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager
  • KB23681 How to configure settings to synchronize Organizer data using BlackBerry Desktop Software 6.0

  If all goes well, who's going to make things again.

  Good luck and let us know!