I forgot the password of HotMail - how to reset

Here are the instructions from Microsoft support site. But when we do that (I'm helping someone) when you enter the email address and characters of the box, it goes to a page that says that he sent the new password to the e-mail address entered to start. In other words the email you don't know the answer to. He won't go to a screen that asks the question.
How do to reset a forgotten password to reset your Windows Live Hotmail password, follow these steps:

  1. Start Microsoft Internet explore and then see the following Hotmail Web site:

    http://www.hotmail.com (http://www.hotmail.com)
  2. Click on you forgot your password? .
  3. Type the e-mail address of the Windows Live ID account for which you want to reset the password.
  4. Type the characters you see in the box in the picture. Or, click on the "speaker" icon and then type the numbers you hear.
  5. Click continue .
  6. Click use my question to verify my identity .
  7. Enter the appropriate account information answer your question and then click continue .
  8. Type your new password twice, and then click continue .

Hello DerekBrown,

Thanks for visiting the site of the community of Microsoft Windows 7.  Unfortunately, this forum will not be able to provide immediate assistance in resetting your password.  Please click HERE for assistance with your Hotmail password recovery/reset.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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