I forgot the password of windows and cannot reset

my daughter was abroad for 3 months and has forgotten his password and can't get into his computer.  We tried the F8 key and use a flash drive to reset the password, but the message appeared that the wizard is unable to complete the task.  What can we do?

Hi colesville,.

Thank you for visiting the website of Microsoft Windows Vista Community. Microsoft technical support engineers cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features
For more information about the lost passwords, please see the following Knowledge Base Article:
http://support.Microsoft.com/kb/189126

Matt Hudson
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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