I gave my credit card details and payment was supposed to have gone through but my work of isen can't creative cloud
I gave my credit card details and payment was supposed to have gone through but my work of isen can't creative cloud
Hello
I see you have a subscription under the same email as for forums.
The subscription is active, in which case you can't use it: -.
First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.
https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Tags: Adobe
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My credit card details the changes received notifications that my subscription is going to expire. I go to my account and following the instruction at 'account of mane' unfortunately having said just I'm on a free 30 day period - so I don't have the opportunity to update my credit card. I feel like I'm going around in circles. Help, please? :-)
Hi Jo,.
Please contact support by calling/chat for the payment and billing queries.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
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I have a monthly subscription to Adobe Acrobat and my credit card details are no longer valid. How can I change my billing information? I'm not 'manage my account '.
Hi Tara,
You may wish to consult the Doc KB: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html
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I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details. This could be a problem
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If you allowed them access to your PC, then it is a problem. I considered reinstalling my OS and change all my passwords. It would also make sense, if you use the online banking etc., to inform your bank that you have a security hole on your PC. This will alert them to anyone using your current password to the Bank etc.
This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.
John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com
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Hi Chloe,.
Try this:
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Who did the trick?
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Scam.
- Call your credit card company immediately. Cancel it. Let them know what's happening (you won't be probably the first caller with this story.)
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- According to what they did to your computer/etc - it may be best to disconnect the internet/network and to restore it to factory settings.
Next time know that Microsoft won't be called * you * to solve a problem on your computer without having initiated you it somehow and you expect the call. Also - they probably use MICROSOFT products to get on your computer - no third party tools. * smile *.
Oh - and it is unlikely that they have no real information about you / your mistakes. Social engineering.
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We must CHANGE our credit card for future payments and it does not change it on the line.
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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I have enough in my account to use paypal, but not the credit card!
Need help!
HI Sandeskitr,
Unfortunately there is no option to change credit card, paypal or vice versa.
If you want to change your payment information, you will need to cancel the subscription and buy a new subscription with a different payment option.
Cancellation:
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
For plans:
Pricing plans and creative Cloud membership | Adobe Creative Cloud
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I need to change my credit card details
I need to change my credit card details
Hi Colleen,
Please follow the article: https://helpx.adobe.com/creative-cloud/kb/change-account-payment.html
Please contact customer service if you have additional questions.
It could be useful!
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Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card. Thank you very much!
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Contact adobe support, http://www.adobe.com/support/chat/ivrchat.html
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