Impossible to change the credit card for future payments. System will not change. [was: Director of the CC company]

Similar Questions

• How can I change the credit card for automatic payments?

  How can I change my card number credit or debit on my account for automatic billing? My account has been compromised, and I need to change the map that I use.

  Hi Villabolo,

  We apologize for the inconvenience,

  would call you or chat with our helpdesk

  Contact no to our helpdesk: 1800-833-6687

  To Chat please click on http://helpx.adobe.com/contact.html (the steps)

  Let me know if you still not able to change your contact information

  Kind regards

  ~ Dominique

• How can I change the credit card for auto-pay information?

  How can I change the credit card for auto-pay information?

  for creative cloud: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

• I HAV been trying to update my expiration date of credit card for 3 months.  When I go to lelien for "Update payment Details" and edit the expiration date and < click > save, I get an error saying my address in invalid.  I have several chat sessions

  Can someone please help...  Suggestions, how can I overcome this problem, in which case my Adobe Creative cloud subscription will expire today due to and credit card.

  I tried to update my expiration date of credit card for 3 months.  When I go to the "Update payment Details" link and change the expiry date then < click > save, I get an error saying my invalid address.  I had several chat sessions with support, called support and logged a ticket with support and every time they tell me to go to a particular link to update my contact information.  I do and I get the same error...   "My coordinates are not valid."  Now I'm in the position where my creative cloud membership will expire today everything simply because the Adobe address validation do not think that my address is valid.

  I got 'Cat' sessions with the support,

  I made a phone call to the support and

  I logged a ticket with support.  I'm really trying to pay my subscription.  Support ticket No. 0216009991

  Whenever I have contact the support they gave me a link to the site where I supposedly can I enter my credit card details.

  Whenever I went on the link provided, I'd get the same error.  "My coordinates are not valid."

  What I checked on my address.

  1. I look out the window and the view I get is the same as it was yesterday and the day, and in fact several years ago.

  2. I go out in the street, Yes, the street sign says the name of my street

  3. I go to my mailbox and it does not say the number of my mailing address

  4. yes I get the email to the address registered with Adobe

  5. yes I received the email from adobe delivered to the address

  6. I get the address of Google, yes I can find it on Google

  7. I converted to use the satellite view Google maps

  8. Yes, it's my house, with the 12 solar panels on the roof

  9. Yes, that's my black car in the driveway

  10. I check my reviews for my address Board rate, Yes, this is the address that I recorded with Adobe

  11. Yes, I had this same address registered at Adobe for the past 3 years.  So far I have not had a problem with my address

  12. I work with a software company that actually uses the address of Google, under license validation, built-in in their application.  I used this software to check to see if my address is recognized as valid.  You guessed it is recognized as valid.

  I did check my credit card

  12. Yes, I have, every time checked the status of my credit card with the Bank

  a. the card is valid

  b. the card's not over it's credit limit

  c. the card is not due

  d. the address registered to my credit card with the Bank is the same address that I recorded with Adobe

  Since the last link Adobe support gave me two weeks ago, to change my credit card details, I was able to key a new credit card in the fields (Yes it's good that I was forced to get a new credit card only for Adobe!   If I am that everything would be fine.

  But wait...   The details I provided this link have not been updated on the Adobe site.  (So I check the link... I was scammed to get my card number?)

  After investigation of the link, I'm fairly confident of the link provided is a true link to Adobe.  www.adobe.com/go/Secure

  Did anyone else had this type of problem when you try to update the expiration date of a credit card?

  The question is about to have an impact on my ability to process pictures for my photography business, it affects my ability to earn an income.

  So you could say I'm getting angry some of the stuffing!

  In summary...  I knew that my credit card had a new expiration date and I tried to update the expiration 3 months 3 months.

  Simply because the use of the validation of addresses, Adobe, has a few flaws, I was not able to update this information.  So Adobe today will stop my subscription.

  As I said in previous support tickets, chat sessions and telephone.  I'll be more disappointed if I am prevented from using software and Adobe cloud features.

  It is copied from an email I received during the night from Adobe...

  Continue to create with us

  Hi Thomas,

  Your Creative cloud membership will expire on August 23, 2015 (PT). We hope that you have been getting the best out of all that creative cloud has to offer. To extend your subscription, please update the billing for your account information, or add a prepaid card.

  Update your billing information (there is a link to where I can update the expiry date) pocztek sigh...   I still get the same error telling me that my address is not valid!

  Thank you for being a part of the creative cloud,

  The creative team Cloud

  Good creative team...  I REALLY WANT TO STAY IN THE TEAM, AS YOU CAN SEE FROM THE FOREGOING, THAT I REALLY TRIED TO SOLVE THIS PROBLEM SEVERAL TIMES OVER THE PAST 3 MONTHS.

  I tried to include as much information as possible in what I said earlier, I expressed in a way that will hopefully provide a little humor, but at the same time to portray the frustration I'm feeling right now.

  Honestly, I don't know what more I can do.  It seems that I have no other recourse start litigation for loss of income coming from Adobe address Validation errors.  There is a real chance that I will be litigated against because I won't be able to complete contracts.

  There must be a healthier solution of mind that court proceedings.

  Kind regards

  Thomas Croll

  (Tom)

  Tom, let me some time. I I will get these verified case and will contact you.

• need to replace my number of credit card for the monthly payment. What they suggest to do, does not take me anywhere. Is there any phone number to call to expedite this update?

  I need to replace my number of credit card for the monthly payment. What they suggest to do the update your credit card number does not take me anywhere. You is any phone number to call to speed this up?

  Francosp

  Ensure that EACH DETAIL is the same in all places, you enter your information

  -in how to spell and punctuate the parts of your name and address

  Change/Verify account https://forums.adobe.com/thread/1465499 can help

  - Https://helpx.adobe.com/utilities/credit-card.html credit card

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• How can I change my number of credit card for my Adobe ID?

  Hello

  I would like to change my credit card number, but the Adobe site do not allow it.

  Support cat redirect me to a Chinese adobe page (I'm from the Hungary, cannot read Chinese..), then told me to call the local dealer support instead.

  Local support dealer told us that they cannot support the members of creative cloud, they are processed centrally by Adobe.

  Back to cat, again describing what I need a new agent...

  Got the same Chinese page him too well at first, then got the same advice 'call the local dealer' yet.

  After telling the agent that does not work, he gave me a phone number to call: 852 2916 2125, which never answers. And the agent has fallen ...

  I was not so much depressed on a support customer for years.

  Can someone please help me on how to change my number of credit card for my Adobe ID?

  Thanks for any useful help in advance.

  @mike cardeiro - the help document on changing billing is here http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html #id_41289. If you have a problem like that reported lack of cloud Ltd, then clear the cache and cookies of your browser, restart the browser and try again. You can also try a different browser. You shouldn't have a problem, but I just wanted to notice how badly pushes the question where you do.

• Please cancel the payment I made there is little time - 60-90 minutes, and/or credit my credit card for the amount I paid. It's more trouble than it is worth. I have

  Simply cancel the payment I made on my Visa for registration and download. It's all about confusion. I'm in no condition to continue playing with this situation. Just cancel the payment or my credit card for the amount paid. $35 + I'll just just another browser.

  Marie Heckel

  Looks like you've been scammed. Firefox is a free browser that does not require nor payment or registration. Never download from anywhere but the official site:

  • http://www.Mozilla.org/

  Please report the offending on the following site:

  • http://www.Mozilla.org/en-us/legal/fraud-report/

  You will have to regularize the situation with the one who took your money, or failing that, with your bank or credit card company.

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• I bought the photo Illustrator and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Hello 11/18/2015 I bought Illustrator photo and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Just after the cancellation of my subscription, you asked my credit card for a monthly payment! I tried to cancel this subscription done for a long time, and now that it's done you keep me!  Please immediately refund my money!

  Just after the cancellation of my subscription, you asked my credit card for a monthly payment!

  I tried to cancel this subscription done for a long time, and now that it's done you keep me!

  Please immediately refund my money!

  In this case, you must contact and check with Adobe support:

  Click always need Help (help), and then select the Chat option:

  Contact the customer service

• I payd with my credit card for the CC costumes... why can I only download trial versions?

  I payd with my credit card for the CC costumes... why can I only download trial versions?

  Hi APS investment.

  I checked your account and I see that you have subscribed for the creative cloud for teams in which you have a license that you have assigned to the same Adobe ID, but the invitation is still not accepted.

  In order to activate the license, please accept the invitation of your receipt for the same email, then sign on the CC from Adobe and reconnect.

  Sign in, sign out | Creative office cloud app

  Kind regards

  Sheena

• Hi, just sign for a package monthly, received a message from the Bank that I already paid with my credit card for the first month, but I received no email / can not see the plan when I connect.

  Hi, just sign for cloud of plan monthly photoshop, has received a message from the Bank that I already paid with my credit card for the first month, but I received no email / can not see the plan when I open a session.

  There is no serial numbers for products Creative cloud,

  Sign out of Creative Cloud App and sign in the back once

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  If the trial warning still appears, then make sure your hosts file once entries

  Log, activation, or connection errors. CS5.5 and later versions

• Hi I'm trying to change my payment information to update a new credit card to ensure my service is not interrupted, but it isn't allowing me to do - please help

  Hi I'm trying to change my payment information to update a new credit card to ensure my service is not interrupted, but it isn't allowing me to do - please help.  I have connected, but there's no need to change my details or add a new card online

  Hi johpulp,

  Please see this link for the FAQ:manage your membership and your payment. Cloud Creative

  You can update manually by following the steps in this FAQ, or you can access our support chat: http://adobe.ly/19llvMN

  Kind regards

  Florence

• Is there a problem with my credit card for apts

  Is there something wrong with my credit card for the purchase of the apartments?

  I'm unable to make purchases on my Apple, I touch mini

• payment to my credit card for a different person/account

  Hi all

  I need your help because I have a problem to cancel a product that I paid my credit card for the benefit of another person.

  Adobe's employee told me that I can't cancel the payment. The other person can only do.

  And what is quite difficult, is that she doesn't have any more product on his account...

  Has happened to any of you?

  Thank you

  M

  Since this is an open forum, not Adobe support... and because the payment is on YOUR credit card... you need Adobe to fix this problem

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html