I get a black box outside my videos

No matter what I do, I have problems with the Prime Minister preo doing my videos with a black box. Adobe has helped with her on the phone 1 times. Can I contact Adobe, they said that they had and they said they have arrested a hotline. I receive with a support Ghent who extract on remote access connection. He trims the image on a screen and says it will fix. There can be no. I try to contact adobe who then said he had a special team for the premier pro and I have to try the next day. Well, I tried to get my hands on them for 2 days. Can someone here help me understand this please

Read the FAQ from Adobe. It will take you to: How can I get rid of the black bars around my film?-first Pro Tutorial

Tags: Premiere

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