I get a message that says that I do not have access and enter an administrators password
I have a desktop HP running windows XP. I get a message that says that I do not have access and enter an administrators password. I am trying to download a virus software. I noticed that the security of the window manager warned that no virus software has been found. It doesn't let me do. I own the computer how do? Are there real ideas that will actually work so I can get control of my computer?
* original title - cannot control my computer. Don't know password * administrator
Hello
1. have you logged as administrator?
2. how many user accounts you created on the system?
Follow these steps and check if that helps:
Method 1:
I suggest you try to scan online antivirus in your computer and check if it helps:
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Method 2:
Try to perform the clean boot and check if it helps:
http://support.Microsoft.com/kb/310353
NOTE: When you are finished troubleshooting, make sure that put you the computer in start mode normal as suggested article above.
Method 3:
Try creating a new user account and check:
http://support.Microsoft.com/kb/279783
It will be useful.
Tags: Windows
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