I get "catastrophic failure: (0x8000FFFF)" when you run backup

I get the error message when you try to run the backup. I tried to run a check disk at startup, but I get another message indicating that I can't because "cannot access volume. What can I do?

Hi Paul436,

Try running the disk drive check WinRE using the full version of Windows Vista disk and check if it helps.

a. Insert the installation disc.

b. restart your computer.

c. When you are prompted, press any key to start Windows from the installation disc.

Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

d. choose your language settings, and then click Next.

e. in the System Recovery Options menu, click command prompt

f. at the command prompt, type the following command and press ENTER

Chkdsk /f /r X: (drive letter)

Note: When you run the disk check, there are chances of losing data if you can take a backup before starting the checkdisk.

g. press y when you are prompted to check the drive the next time the system restarts.

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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