I get no sound when I play music, videos or movies via itunes.

I can play the same thing if I use any other player, quick time, windows media player, divx player, u tube time fine when I use it, so I know that my speakers are fine, it's just that when I open itunes and play stuff there is no noise, but itunes shows that the music plays and I can see videos and movies playing, but with no sound

Hi KINGPIN62,

1. are you able to get audio before iTunes?

2. you remember to make changes to the computer recently?

You can try the following steps and check if it helps:

Step 1:

a. check the volume of your iTunes. iTunes has an its own volume slider, completely separate from your main system volume, which appears near the top left of the iTunes browser, just to the right of the "room", "Forward" and "Back" buttons. Try to drag the aircraft to the right to increase the volume.

b. Update iTunes. Visit iTunes at Apple.com software page and download the latest version if your's is no longer topical.

Check out the link:

www.Apple.com/itunes/download/

c. remove modules additional third-party iTunes. Not allowed to plug-ins and other Add - ons may adversely affect your features, so if you have added any of these features, try to delete the folder "iTunes Plug-Ins.

C:\Documents and Settings\nom_utilisateur\Application Apple Computer\iTunes\iTunes Plug-ins

Step 2:

Also try to update the drivers for sound card and see if that fixes the problem.

Also check out the links:

Update drivers: recommended links

http://Windows.Microsoft.com/en-us/Windows-Vista/update-drivers-recommended-links

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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