I had a subscription for one year on CC, after 10 months, it disappeared. Why?

Similar Questions

• I had endless problems with Lightroom since the purchase of subscription for one year in December 2014. Now, the development Module was disabled, as they claim that my subscription has expired...  He spent more time to work does not, and I'm bitterly briv

  I had endless problems with Lightroom since the purchase of subscription for one year in December 2014. Now, the development Module was disabled, as they claim that my subscription has expired...  He spent more time to work does not, and I bitterly regret it.  Help, please!

  Open the Adobe Creative Cloud application then go to preferences then sign out and then sign back with the same Adobe ID that you used to purchase the subscription photographers, that is to say the same e-mail address and password.

  Then open Lightroom and go to the Help menu and make sure that it is signed in with that Adobe ID email address.

• Hello, I have to cancel my subscription for one year. How can I do?

  Hello! I have to cancel my subscription for one year. How can I do that.

  Hello

  You can see the following link for this https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  or contact Adobe to Contact customer support

• Ive bought a subscription for one year for applications, after that download some apps ive noticed that they are in the 30 days test modes. How can I get my creative cloud acknowledged he paid?

  Ive bought a subscription for one year for applications, after that download some apps ive noticed that they are in the 30 days test modes. How can I get my creative cloud acknowledged he paid?

  Try to connect and then reconnect again.

• Hello, I would like to cancel my subscription to adobe creative is a subscription for one year on January 7, 2016. I can't find a way to cancel it, is what I call my bank directly? Thank you for your answer

  Hello, I would like to cancel my subscription to adobe creative is a subscription for one year on January 7, 2016. I can't find a way to cancel it, is what I call my bank directly?

  Thank you for your answer

  Thomas, to cancel your membership please contact customer service

  You can also try: phone support | Orders, returns of trade

  You should also check: cancel your creative cloud membership

• Need help! I just want to cancel my subscription for one year. No response from support by mail, noone answers when I call, chat support do not work.

  Need help! I just want to cancel my subscription for one year. No response from support by mail, noone answers when I call, chat support do not work.

  Hello

  I will pass on your details to our Russian team and they will contact you to help others.

  Kind regards

  Bev

• Prepaid subscription for one year, but may not use the apps a month later after the purchase

  It's the customer service very frustrated that I saw, and I don't know why, it's very difficult for them to solve the problem. It has been a few days and I still can't use applications. I bought the prepaid for a year last month 28/04/2016, but started last week, he highlighted when I open apps, renew your subscription. My account on the website became creative Cloud free membership and no order history. I tired to support several times online content and they have always said that we have escalated your case anyone of higher level and the dedicated team who will contact you back or it will be fixed in a few hours, or tell me to wait another 24 hours, but so far, no contact me back and I still can't use the app I paid. I really need apps for work and they offer no other option that I can use apps while they solve the problem. It seems that I caused the problem, not of failure of their system and they don't really care the user problem.  Since the case need to the person of level greater than resolve, why I can't just s talk to a greater person directly?

  Case # 0218718387

  Hello

  Please see 'Renew your membership' message when you start an Adobe Creative Cloud application

  Hope that helps!

  Kind regards

  Sheena

• Hi, I currently have Acrobat Pro subscription for one year. Where can I find my serial number to install on my computer?

  Thank you!

  Hi phillippetm,

  No serial number is required if you have a subscription to Acrobat. Simply sign in with your Adobe ID and password.

  Best,

  Sara

• How to cancel my subscription of one year to CC?

  I'm following the directions to cancel my subscription for one year. When you asked me to choose the phone or chat from the options below, the only option is the Forum, so I'm here.

  Hello

  I see you have a subscription of its creator cloud student under the same email that you use with the forums.

  The subscription has been canceled.

• I had a membership to the school for free. It was supposed to be for one year, but I extended my graduation year. Is it possible to get scopes members?

  I had a membership to the school for free. It was supposed to be for one year, but I extended my graduation year. Is it possible to get scopes members?

  You should talk to the school if the subscription is through them.  Probably, you won't be able to extend to yourself as a different account.

• Hi, I got my subscription for the year running last for Photoshop and Lightroom. Because I had the good idea to download the 2015 CC of Photoshop, I return to the evaluation period. I would like to know, when this period ends, will I get my subscribed v

  Hi, I got my subscription for the year running last for Photoshop and Lightroom. Because I had the good idea to download the version of Photoshop CC 2015 (I thought it was just an update...), I get to the evaluation period.

  I would like to know, when this period expires, will I get my purchased version back or should I get a new subscription?

  If I get a new subscription, one is cancelled automatically, or do I have to do something else?

  Thanks a lot for the answers!

  If you are subscribed to the creative cloud, Creative Cloud 15 updates are included.

  If when you updated, all or part of the CC apps show 'trial start or buy now' in the creative cloud desktop application, please see this link:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• I've had my laptop for a year, and it is currently running Windows 7 Professional. I recently had a problem that causes the black screen

  I've had my laptop for a year, and it is currently running Windows 7 Professional. I recently had a problem that causes the black screen randomly with the screen turned on (I mean everything is black and I can't see a thing, but can still see the light of the LCD screen). This often happens when I open/close a window, browsers web example, the records, or even during the boot. I want to know how to solve this problem and if the upgrade to Windows 10 works for her.

  Hi Haolin,

  Thanks for posting your query in Microsoft Community.

  I do not understand that the screen goes black randomly, and I'll be happy to answer your query. Let me ask you;

  • What is the brand and model of the computer?
  • Remember to no particular change in the computer before the show?
  • When was the last time it worked?

  Video card problems are the most common cause of this problem.

  Try the following troubleshooting procedures in the order. If the steps described in the first procedure does not resolve the problem, continue to the next procedure.

  Step 1: Reinstall your video driver

  1. Right click on the bar tasks and then click Start Task Manager.

  2. Click on the processes tab, click explorer.exe, and then click end process.

  3. Click file, and then click new task (run).

  4. In the text box open, type explorer.exe, and then click OK.

  5. Click on the Start button , go into the Device Manager in the start search box, and then, in the search results, click on the peripheral Manager.

  6. Double-click on display the cards, right click the display device, click Update driver software, and then follow the steps in the wizard that appears. You can also visit the website of the manufacturer of the computer support and install the latest available graphics cards for the same model of computer you have.

  Note: After the driver is re-installed, you may need to restart your computer to complete the installation. You may also need to adjust the resolution of the display to its previous value. For more information, see change your screen resolution.

  Step 2: Search for registry problems

  1. Right click on the bar tasks and then click Start Task Manager.

  2. Click on the processes tab, click explorer.exe, and then click end process.

  3. Click fileand then click new task (run)

     In the text box open, type explorer.exe, and then click OK.

  4. Click on the Start button , type regedit in the search box, and then, in the search results, click on regedit.exe.

  5. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

  6. Click to select the WinLogon key and then in the right pane, click on Shell. The value of shell in the data column must be explorer.exe. If the value of Shell is not explorer.exe, double-click Shell, and then, in the value data text box, type explorer.exe, and then click OK.

  7. Close the registry editor and restart your PC.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows

  If this procedure resolves the issue, you are finished. If this is not the case, proceed to the next set of steps.

  Step 3: Start the computer in safe mode and run system restore

  1. Click on the Start button , click the arrow next to Shut Down, and then click restart.

  2. Do one of the following:

     • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

     • If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

  3. In the Advanced Boot Options screen, use the arrow keys to select Safe Mode, and then press enter.

  4. Log your computer with a user account with administrator rights. When your computer is in safe mode, you will see marked Safe Mode in the corners of your screen.

  5. Click on the Start button , type "System Restore" in the search box, click System Restore, and then click Next. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  6. Choose a restore point when your PC worked as expected, click Next, and then click Finish.

  7. Restart your computer normally.

  Important: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed after this date are deleted.

  If these steps resolve the issue, you are finished. If not, try to repeat the steps and chooses an older restore point (if available). If that does not resolve the problem, contact your computer manufacturer or the technical support for further assistance.

• Hello I bought a student for one year in March 2015 contract, I installed everything on a mac... from September I bought a macbook and I need my programs on this unit, but I can't find a way to have them on my macbook

  Hello I bought a student for one year in March 2015 contract, I installed everything on a mac... from September I bought a macbook and I need my programs on this unit, but I can't find a way to have these programs on my macbook

  Download/install the desktop application, connect and install applications subscription.
  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop
  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app
  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Install, update, or uninstall applications
  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

• subscription for 1 year at CC for Lightroom5 and Photoshop is in trial mode and now told to buy, despite my account saying that it will expire November 2015

  Hello

  The title pretty much sums up it.

  Exactly a month ago, I bought the subscription for 1 year for the CC for photography and now the Lightroom5 and photoshop have been crippled / off telling me to buy to continue to use it, although I already bought them, and when I connect to my account, it says they will expire November 2015

  Do not taken in charge and turned away from me here.

  Sincere friendships & Happy New Year

  Thanks Dave,.

  I went though a certain process, but seem to have gotten it works now.  That's what I did.

  1. uninstall all creative cloud software, deleted LR5 (as the option Uninstall is greyed out), disconnected from creative cloud, then uninstalled

  2 uninstall all software, including Acrobat, AIR, Shockwave, Adobe application manager

  3. run CC Cleaner made by Piriform and insured has deleted any reference to Adobe, including all the Cache, passwords, etc.

  4 restarted

  5. open the HOSTS file and deleted everything that said Adobe in there and saved.

  6 restarted

  7. open Finder (similar to windows Explorer) to ~/Library/ anything and everything with Adobe sought at home, as well as preference files and deleted the lot.

  8. went into the Keyring Manager and delete all that had nothing to do with Adobe or mentioned Lightroom or Photoshop

  9 went to www.adobe.com and sought the Cloud creative application and downloaded first manually

  10 installed creative cloud and connected to my login Apple ID and password, he then invited me I needed Adobe Application Manager, which I installed it and it then put me in for Lightroom trial mode

  11 installed 5 Lightroom via the application, downloaded, then returned to the Mode of trial (30 days).  Downloaded Photoshop CC and it worked fine.

  12. disconnected via photoshop which seemed to work very well and warned of Lightroom and Photoshop wouldn't be able to be used if I quit the game.

  13 deleted 5 Lightroom again by dragging the .app into the trash and clean up the trash

  14 Ran CC Cleaner a second time and CleanMyMac2 for good measure to ensure every vestige of Lightroom disappeared

  15. connected in creative cloud with my Adobe ID and the password

  16. you click on install for Lightroom (which had changed to purchase or trial, as he had always done before and this time it installed without reference to expiry or trial.)

  17 opportunity now about 12hrs and everything seems OK... I'll see if in 30 days everything stops again.

  See you soon!

  Rowan

• Why my product key is invalid after I had my computer for 3 years?

  OK, I have had my computer for 3 years. I bought my new TI, but they said that I had the opportunity to make windows XP (as they said it was windows vista). If at that time, I changed it to windows XP (it was a real disc / legal). In any case, the problem now... I accidentally hit my computer and I stop three times dramatically by pressing right on the power supply. I think that this caused a huge problem, because when I turned it back on, I got a screen that asked my product key. It was already written in the box (it was the correct product key) However, it sucked! I then called on the phone and they said that my ID code was not valid/there was a problem. And now my computer says I need to activate windows, but I can't! Y at - it another option for me?

  * I also installed a new graphics card in my computer, but it was about 3 weeks ago and I have not had any problems with him.

  The key used here is NOT a given by MS - it's an OEM_SLP key, which can be activated by the presence of the markers suitable BIOS SLIC table.

  You must enter the correct key that comes with the XP disk - using the product key update tool.

  http://Windows.Microsoft.com/en-GB/Windows/help/genuine/product-key