I had this error, "unable to install the application due to a certificate problem." What should I do now?
What am I supposed to do when I get a message that says... "Sorry error occurred and... The application cannot be installed because of a certificate problem. The certificate does not match the certificate of the installed application, does not support upgrades of the application or is not valid. Please contact the application author. I called Adobe and they have no help what so ever!
Post edited by: Kevin Monahan
Reason: the title was too long
This problem occurs when an old version of Adobe Story is already installed on a system.
To resolve this problem, you must first remove this version and then install the most recent.
Now depending on what system you use, are the steps:
MAC:
- Open the "Applications" folder in Finder.
- Move the application 'Adobe Story' to the trash and remove too much Trash.
- Just to make sure that this application is not installed on a different drive, do a search for 'Adobe Story' in the spotlight. If it is present on a different location, then remove it from there too.
- Now connect you to story.adobe.com and download the desktop application again and install it.
WINDOWS:
- Open the control panel and uninstall the Adobe Story app
- Now connect to story.adobe.com and download the desktop application again and install it
Tags: Adobe Story
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