I had this error, "unable to install the application due to a certificate problem." What should I do now?

What am I supposed to do when I get a message that says... "Sorry error occurred and... The application cannot be installed because of a certificate problem.  The certificate does not match the certificate of the installed application, does not support upgrades of the application or is not valid.  Please contact the application author. I called Adobe and they have no help what so ever!

Post edited by: Kevin Monahan

Reason: the title was too long

This problem occurs when an old version of Adobe Story is already installed on a system.

To resolve this problem, you must first remove this version and then install the most recent.

Now depending on what system you use, are the steps:

MAC:

  • Open the "Applications" folder in Finder.
  • Move the application 'Adobe Story' to the trash and remove too much Trash.
  • Just to make sure that this application is not installed on a different drive, do a search for 'Adobe Story' in the spotlight. If it is present on a different location, then remove it from there too.
  • Now connect you to story.adobe.com and download the desktop application again and install it.

WINDOWS:

  • Open the control panel and uninstall the Adobe Story app
  • Now connect to story.adobe.com and download the desktop application again and install it

Tags: Adobe Story

Similar Questions

Maybe you are looking for