I have 5 unrecognized phone
I have Win7 64 bit. I tunes is perfectly updated, as are my Win 7 updates. I tunes works perfectly, even pick up my old 5 years old I pod classic. However, it will not recognize my new phone I 5.
Whenever I plug it (Yes, it's a new cable, yes I've tried different usb ports) it does not automatically play. It comes up in the device section but the software installation states driver: device driver software was not successfully installed.
I tunes sees the device but cannot id it correctly.
Ive uninstalled - re installed Itunes, but every time I plug the unit in I get this same error. The phone is brand new!
If when you uninstalled iTunes all that you did was go to programs and features, select iTunes and click "Uninstall", follow the procedure described in this article to uninstall all Apple software other related--> http://support.apple.com/kb/HT1923
After the removal of all software Apple is complete and you have restarted the computer, temporarily disable your antivirus software when you download the latest version of iTunes.
Addition--> http://support.apple.com/kb/TS1538 of troubleshooting steps
If you have already done this and your iPhone 5 is not yet recognized, I suggest you take it to an Apple store to determine if there is a problem with the phone itself.
Tags: Windows
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