I have a HP officejet J6450 all-in-one.

I had a paper jam and removed the paper.  I tried to turn off the printer before I removed the jam but the printer does not turn off.  I bed 'Shutting Down' but he continues to say that and the power button flashes on & off.  I tried to print something to see what would be useful, it would not print, probably because he thinks it is "shutting down" as it is said.  I don't know what to do next. I have even shut down the computer to see if that would do anything with the printer, but it did not help.  Printer flashing picture and said 'Shuttind Down.'  Help

Hello musicmom,

Welcome to the HP Forums! I understand your concerns with your Officejet J6450. Let's try some troubleshooting for this problem:

Make sure that the printer is connected to a live wall, not a surge protector. This step is required because HP recommends this step, and it could potentially solve your problem.

Then, try the printer reset. Instead, leave the power cord of the printer for more than 60 seconds.

I would like to know how your progress.

Tags: HP Printers

Similar Questions

  • OfficeJet J6450 All in One printer cartridge wrong cartridge, but it is not

    I have an Officejet J6450 All in One Printer.  I only use the new HP cartridges (not renovated, manual not refilling).  I installed a 74XL into the printer about a month with expiration of 02/11/2014.  It is still more than 1/2 full and very well printed yesterday.  Today, without apparent reason, the printer is saying that the ink cartridge is not supported by my printer... it is evil.  I tried a reset (3 and the # and when it does not 6 and the #) unplug him and by plugging it in.  I also removed the cartridge and tried both resets and then put it back in and still got the same error message.    I cleaned the print heads with a coffee filter and distilled water and tried the reset with unplugging and plugging back.  That didn't fix it.  Also, I deleted all of the permits from the hard drive and reinstalled the drivers and all updates (which I am automatically in any case, if the printer was already updated yesterday).  That didn't fix it.  I have tried everything and can't get this stupid to work printer.  I spent hours and hours on this.  I put in a new cartridge and it seems to work now, but I don't want to lose more than 1/2 full cartridge with no recourse.  I am a mother of 6 and the ink is very, very expensive, and what happens if this happens again?  Someone at - it ideas?  Any help would be appreciated.

    Sounds like the cartridge has failed, because its guarantee until 2014 I would contact HP telephone support. Can you please let us know how you get on?
    Thank you
    Ciara

  • I have a HP officejet J6480 all-in-one printer. The screen is white and yellow light flashing

    I have a HP officejet J6480 all-in-one printer. The screen is blank and there is this little yellow light flashes on the Cancel button.  I can not print or fax anything because the screen is empty. Since the light started to Flash the entire printer has not worked. Can someone please HELP! : womansad:

    Well, if you haven't tried this and then create a coercive power reset:

    Do not activate the wide (although you can), remove the power cord at the back of the printer. Wait at least 30 seconds, then reconnect the power cord to the printer. Turn on the printer. If that clears up the flashing light/white screen, then try printing etc...

    If this is not the case, see if something visible is originally the error state such as paper jam, odd items in the printer, nothing fancy. Also try to plug the printer directly into the wall outlet as opposed to a look/power surge Strip, or even try a Jack in another room if it is not successful.

  • I have a HP Officejet 7300xi all-in-One printer scanner fax

    The Hp Solution Center does not open. When I double click to open it a message indicating "no HP devices have been detected. HP Solution Center will close now. I tried to uninstall the program and then reinstall it with no luck. Nobody has solved this problem?

    Thank you for your concern. I contacted HP through a chat session and received the information below to try to remove and reinstall. Well so far it seems to work. If someone else is having a similar problem, they should at least try this method.

    Here are the steps to manually uninstall.

    (1) unplug the printer from the computer or network.

    2) click on the Windows button on the computer.

    (3) type folder in the box and press ENTER to open it.

    (4) locate and click 7zs2b7.tmp file to open it, if not, check for any file starting with 7z.

    (5) open this folder and then find the Util folder and open it.

    6) double-click the CCC folder to open it.

    (7) double click on Uninstall_L3

    NOTE: For 64-bit, the uninstall file will look like and Uninstall_L3_64 for 32 bit, it will be Uninstall_L3

    Now, restart the computer and reinstall the driver software of all the features by using the link below.

    The document reads "HP Officejet and Photosmart full feature software and drivers.

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-47754-1 & LC = on & DLC = in & CC = US & Product = 391189 & os = 2093 & lang = in

    Download as follows:
    ===================

    Click on 'Download only' option and select 'save '.
    Save the file to your desktop.
    When the download is complete, double-click the downloaded file and select "Run". This will install the all-in-one software.
    Once the installation is complete, restart the computer.

  • I have a hp officejet 4315v all-in-one print preview is blank

    We have a printer all-in-one HP Officejet 4315v it worked very well until lately... because we wanted to print different for photos etc... and will preferably... somewhere, I clicked on something I would not (just a guess at this point)

    When you try to print a document... and show in the preview pane before printing... the page is empty! ... "but" if I click on "test page" it prints very well... I can't figure it out... sure it's preferably somewhere...

    Windows Vista... IE8

    Hello

    Go to printing preferences > features tab > look for a checkbox preview before printing on the top of the right side.

    Please try and let us know what happens

    Concerning

    Mugu

    -If my answer was helpful please click the star of "Bravo."
    If your problem is solved, please click the 'accept as Solution' button--->

    Although I work for HP position are of my own

  • I have a hp officejet 4215v all-in-one I can print from my computer, but not for my printer

    I'm unable to copy the documents from my printer.  I am able to copy from the computer.  I also can not uninstall and reinstall printer because it does not appear in Add/Remove programs.

    I'm sorry you have a problem with the printer.

    Do you receive an error message when you try to copy a document from the printer itself?

    If you are not able to print/copy of the printer itself, uninstalling and reinstalling will not help. It would be a problem with the hardware with the printer.

    Try to print a self-test page or printer the printer status report.

    Perform a hard reset. Unplug the power cord at the back. Leave for 30 seconds and plug it back.

  • HP Officejet 5610 all-in-one printer have something that can be attacked by a virus?

    I have a "HP Officejet 5610 All in one printer" running Windows XP Home edition (32 bit).

    I tried to print a file that I had been sent and the printer began to print very slowly (one line / 5 seconds). At the end of the document, which had been printed was a load of rubbish! The next print was ok and printed at normal speed. BUT now, whenever I try to "Scan" a document using 'Microsoft Scanner and Camera Wizard', the 'Wizard' can take up to 1/2 hour to load when it is used for the scanner. If used for the camera the Assistant immediately.

    I downloaded and installed the latest HP drivers and still have the problem.

    Is there something inside the printer [ROM?] that can be attacked or is this a rare case to be an error of 'material' with a four year old unit. It is interesting to try to have it fixed or can I get a new camera? If so, which is recommended for a system of "consumption"? -Many thanks.

    Hi Semajleep,

    I would recommend printing HP and the Scan Doctor running. It is a quick and simple tool that diagnoses and solves many problems of printing, scanning and connectivity. See the link below for more information on how to download, install and run this tool:

    http://goo.GL/MzwLH

    I would like to know if this helps or not.

  • OfficeJet 7210: HP Officejet 7210 all-in-one works in Windows 10

    Anyone have any suggestions for my situation?

    I have a HP Officejet 7210 all-in-one I've had for a while. (It works fine all this time).

    My last computer was (that is, starting to act a little "ginchey"), it was time for an upgrade... So I went to one 64-bit Dell to another.

    The 7210 worked well on my last Dell, but I can't not all software (scanning, printing, fax, etc.) to properly install from CD (obviously older version of the operating system). HP website for updates of pilot is kind of useless (they appear to have abandoned this machine, no longer support).

    Here's the rub: old pc was running Windows 10, new machine runs Windows 10.

    Any suggestions people out there?

    Frankly, if I'm just a victim of HP 'ripping off' supported by an operational device otherwise, I think go "elsewhere" for my next printer if I have to upgrade.

    Kind of sad, I used to be a big fan of HP over many years, but their current support, products, etc. are leading me to look elsewhere these days.

    Thank you for everything, for support, ideas, suggestions, etc.

    MC in Albuquerque

    Hi @mc-albuquerque.

    Download and install the following software to complete functionality to use Officejet 7210:

    http://ftp.HP.com/pub/softlib/software13/COL30951/MP-110165-3/AIO_CDB_Net_Full_Win_WW_140_408-5.exe

    Please let me know if you run into difficulties.

    Shlomi

  • HP Officejet 7210 all-in-One

    I had a power surge.  I have a HP Officejet 7210 all-in-One and a Dell.  The Dell restored automatically when the power came back; HP never returned.  Other devices connected to the same power strip work.  Does this mean that HP is fried and done?

    Hello alphacj34and welcome to the Forums of HP.

    I see that you are having feeding problems.  I would try to help.

    I recommend you to perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    I also recommend this document on The HP printer will not be market or react when the power button is pressed.

    If this does not resolve the issue, I would recommend contacting HP directly.  You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide.

    Thanks for posting on the HP Forums.

  • HP Officejet J5780 all-in-One printing backwards!

    Hello!

    I have a HP Officejet J5780 all-in-one and had no problems at all since I bought it 15 or 16 months ago.

    However, a strange thing is happening out of the blue - today, everything that I try to print print back - very odd!

    Clues as to what this may be? Maybe a virus?

    I checked all the print settings and they are as they are normally.

    Any help you can lend is appreciated, I should use the printer this weekend!

    Thank you!

    woo2u2

    This problem may occur if you installed Windows XP SP3 recently. If you go to one of the tabs under printing options, you will have an option named "Mirror Printing" or "Mirror Image". try turning it off. I think it's under the "Advanced" tab

  • I have an officejet j4580 all-in-one and I lost the cd, how do I set up my laptop?

    I have an officejet j4580 all-in-one and I lost the cd, how do I set up my laptop?

    Hey mbuyi

    Please visit the link below to download the driver full features

    HP Officejet J4580 all-in-One Printer Drivers

  • HP OfficeJet 7310 all-in-One used to have the support of .pdf. Under XP. Have a legal version of Adobe 9.

    HP OfficeJet 7310 all-in-One used to have the support of .pdf.  Under XP.  Have a legal version of Adobe Acrobat 9 Standard.

    Will have problems with the printer fax function.  Has chosen to re - install the software disk.  Came across all sorts of questions.  Downloaded the latest drivers for 7310 / XP.

    Now the .pdf is not available.

    List of available options: HP Imagzone Express, e-mail, Microsoft Word, Paint, Microsoft Photodraw, Adobe Photoshop Album 2, Adobe Photoshop, Microsoft PowerPoint and save to a file.

    Used to have Adobe Acrobat.  He want to come back.

    Hello

    My suggestion: scan of Acrobat, it is much easier to control. Simply open Acrobat, create the file from a scanner.

    Kind regards.

  • I have a hp 6310 officejet printer all-in-one trying to connect it to windows 7, 64 bit error - not supported

    I'm trying to get my printer officejet 6310 all-in-one and linksys router broadband for windows 7. I have a dsl modem. Error message says not compatible with windows 7. can we all say what I have to do to get this resolved. Thank you

    I'm trying to get my printer officejet 6310 all-in-one and linksys router broadband for windows 7. I have a dsl modem. Error message says not compatible with windows 7. can we all say what I have to do to get this resolved. Thank you

    On the printer, go here for the full Windows 7 driver package...
     

    Mike Hall MVP - Windows Desktop Experience http://msmvps.com/blogs/mikehall/

  • After you have installed officejet 4110 all-in-one does not open the Director icon

    I have a printer HP Officejet 4110 all-in-one. It was not used in the month. Tried to print and no action. Printer test, self control and everything is OK. So I uninstalled the printer. Then reinstalled the printer. The Director icon is non-functional. I can't open the icon on the desktop, or I can open the Director by clicking on it in all programs. My system is Windows XP. If anyone has experienced this? If Yes, what is the fix for this problem. Thanks in advance.

    Thank you sincerely for your help to help me solve my problem first. Good job on the money. I now look forward to additional help on your part. Once again, thank you. Hitnmiss

  • HP Officejet 7310xi all in one: printer keeps repeating transport jam

    My printer do not print and indicates a carriage jam and told me to open the door and a cart clear jam but there is nothing there, and there is no paper jam. I tried to unplug the machine, its restart, restrting my MAC and the message still flashes. Does anyone have any suggestions. I know this is an old printer, but I love it and want to keep it going. Thanks in advance for any ideas.

    Hello

    Please visit the link below to fix the problem

    http://support.HP.com/us-en/product/HP-OfficeJet-7300-all-in-one-printer-series/391181/model/391190/document/c00304007/

Maybe you are looking for

  • Why am I messages DNS error since upgrading to El Capitan?

    Since I upgraded my OS to El Capitan I was making (Yahoo Search page) DNS error pages when I use an Internet link to leave my email to another site. Its pretty boring and I have to use Safari where it happens. I like FireFox, but if I can't solve thi

  • Qosmio G20 156: RAID drivers for Vista needed

    Hello!I just tried to install windows vista on my computer, but I can't choose any drive to istall turn it on.It says I have to update the drivers for TOSHIBA RAID. Anyone who knows where to find or is it impossible for me to install vista on my comp

  • WANT 5640: Identification of ink cartridges Pronter

    What should I C2P numbers average on all HP XL cartridges, and how to know which is the best for me to buy

  • Qosmio G30 - upgrade to Windows 7 and better hard disks

    Hello world That's what we all want, right... I have a G30 - 182, Windows Vista 32-bit. An external HHD, DW 1 TB. Now 3 years and for some serious upgrade. I love the G30's big screen and very nice, as a photographer, I find the graphics excellent an

  • opening Windows Installer when you surf the web

    When I'm on the web, I get the Windows Installer opens and asks me to install Microsoft Office 2000 SR-1Professional. When I hit Cancel it opens up to 3 times more. When I install, it ask me for a disk and then moved. This is my desktop computer and