I have a new Apple retina pro, and tried to install a child of 3 years applecare not open on my computer, but it does not recognize the code that accompanies it. any ideas, I live in New Zealand

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• When I tried to import pictures from my camcorder videos seem to be import of Strontium.  After finished importing is not found the videos at all.  Any ideas?

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  There are 9 different versions of iPhoto and they run on 10 different versions of the operating system. Tips and tricks for dealing with issues vary depending on the version of iPhoto and the version of the operating system. In order to get help, you need to give as much information as possible. Include things like:

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  -What version of the operating system.

  -Details. Full, a description of the problem as you can. For example, if you have a problem with export, then explain by describing how you try to export and so on.

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• Canon 60 d does not recognize the 430ex II flash. Any suggestions?

  Canon 60 d does not recognize the 430ex II flash. On the menu screen, it says that flash is where not compatible.

  Any suggestions? Books or guides recommended?

  Thank you

  A few...

  I hope that you have verified that the flash lights up completely and you get the red light showing that it is ready to fire.

  On your system menu 60 d, if you find the "Flash control" option, you can ensure that you have not set the external speedlite to 'disable' - although I think in this mode, you wouldn't get the message you describe.  that is, I doubt it's, but you can double check.

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  At this point, the "foot" of the flash is actually the "ground" connection and he is in contact with the metal rails of the claw AND the five contacts on the foot must be in contact with the camera.

  This means there is nothing wrong with the flash - and there could be something wrong with her.   So if you are convinced you fully secures the flash, then remove the flash and inspect the "foot" on the flash.

  The metal plate on the bottom of the flash must be strong... If you use your fingers and try to move it (do not use a heavy force... we do not break - just firmly grasp and see if he's going to move at all) it should not move.  If it does not move that this means that the foot is loose and is not attached to the body of the flash (there are four very small screws which hold it firmly, but they are accessible from the inside of the flash.

  Next, inspect the 5 metal pins on the bottom of the flash.  Each of these areas is spring loaded so that they will stand against the 5 points of contact in the camera shoe.  I sometimes saw a performance of something (for example, a bit of sand) getting stuck and 'jam' a PIN so that she she brings more contact with the contact on the hoof.  If you view the foot of the flash of an edge - on view, all the pins it is back to the same height.  If one of them is lower than the rest... indented it is blocked.

  The 430EX II has a solid reputation as a flash work horse.  It tends to be among the most reliable flashing on failures is rare.

  It is also possible that the problem is in the camera.  A simple test of this is to try an another speedlite (if you have one, or if you have a friend who has a).  If it's your speedlite, and it is under warranty, then it is probably a simple remedy of service Canon.

  If the flash is not under warranty and that the problem is with the hot-shoe is is not solid, it is often an easy repair.  If a foot have been irreparably damaged, the entire foot can be replaced (everything is a module) and it is an easy and I think a little low cost repair.

• I just ran the last update for my iPad and now it just continuously reboots to the black screen with the Apple Logo. Hard restarting does not help, neither do not connect the camera to MacBookPro. Any ideas?

  I just ran the last update for my iPad and now it just continuously reboots to the black screen with the Apple Logo. I left plugged in all night and still no change. Hard restarting does not help, neither do not connect the unit to aMacBookPro. When I do this, iTunes complains that it can not connect because the iPad 'expires '. Now it is disconnected, but I can't turn it off. Even close the lid will not extinguish it. Any ideas?

  Try the following. It seems yo may have to let the battery drain is completely:

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  -Try a different cable

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  Shop Apple Store - Genius Bar

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  Hi Frankr4757535,

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  End user FAQ license contracts

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  Concerning

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• I have sporadic outages during anywhere from 1 to 5 minutes.  Everything started after I bought a new modem. TWC said, of course, that the modem is fine.  Any ideas?

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• After a new installation of OSX Lion, I want to reinstall my firefox sync preferences. I saved my key before clening the computer, but not firefox indicates that the key is incorrect. Any ideas would be most appreciated!

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• I have Photoshop CS5.1 (bought in 2011). The photoshop Camera Raw plugin is not recognize the format of my new Nikon D610. I've updated the version of my Camera Raw plugin and still get this message when you try to open pictures in photoshop. Please

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  Gene