I have a Pavilion dv7t entertainment notebook. Bluetooth does not work on startup.

Most of the time when I put on the Bluetooth does not start. I know when he failed, because my mouse does not work. When this happens I open "devices and printers" in the control panel and the device Bluetooth showing will be the laptop itself. Now, I know I have to do a restart because the Bluetooth icon appear not in the tab "icons". If I restart normally, I can then use my Bluetooth mouse and all my Bluetooth devices will be show in devices and printers. I tried updating the driver and even roll back the driver. The last 3 days this problem has been more frequent. This morning I had to reboot 4 times to get the Bluetooth to work.

Hello @wandrews1944 ,

Welcome to the HP Forums!

I see that the Bluetooth service does not automatically start your laptop.

It would be really useful to know which product and the operating system you are using.

For more information on the search for your model and product numbers, click here: How can I find my model number or product number?
What version of Windows you are using, click here: Windows operating system am I running?

You can also try to control services on the laptop to make sure that the Bluetooth Support Service (or bthserv) is configured to start automatically, instead of manual. Start (Trigger) manual will try to detect Bluetooth devices before turning on, to prevent the service from running when it is not needed. This does not always work perfectly so if you use Bluetooth we will set it to automatic instead.

To change Windows services:

  1. Press the Windows key + R to open the run window.
  2. Type services.msc and click OK to open the Services window.
  3. In the list of services find Bluetooth Support Service (or bthserv).
  4. Right-click on it and choose Properties.
  5. On the general tab set the drop-down list Startup type to Automatic.
  6. Click the log .
  7. Check the circle Local System account .
  8. Click OK to close the window
  9. Reboot and test.

If it still does not respond, you may need to try automatic (delayed start) to give the system more startup time before searching for Bluetooth devices.

Let me know if that helps!

Tags: Notebooks

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