I have a subscription; Why am I being asked to register again?

I am very frustrated! I bought the possibility of converting PDFs into word and excel documents. I checked my e-mail. I went to convert the doc and a window appears to register ask me more money when I have already paid. How the h I get this to convert?

Hi convert pdf to .doc file,

I checked your account; There are a number of attempts to subscribe, but it seems that your orders are going through. Please contact customer service so that an agent can help you fix things.

Best,

Sara

Tags: Adobe

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