I have an Alienware and I am not able to insert the CD in the cd drive.

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• I just buy CS6 Web Upgrade for $749 online and I was not able to install the upgrade? Someone at - there asolution for this?

  I just buy CS6 Web Upgrade for $749 online and I was not able to install the upgrade? Does anyone have a solution to this?

  We have all tried, entered the serial number CS5 first, then the number of CS6, but it did not work. Can I get a refund if it doesn't work?  I feel like I'm getting ripped off. I can't speak to the service to the customer or chat support.

  Moving to this discussion in the download, installation, commissioning of forum.

  Pcruz can you registered your serial number of Creative Suite 6 http://www.adobe.com/successfully?  You can find additional details to find your serial number fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

• I have portable printer HP Officejet 100 and I'm not able to load the driver BT software what is the problem?

  I'm not able to add the BT drivers, your help would be appreciated. Thank you

  You are welcome.

  Please follow the steps below to set up the Bluetooth connection:

  http://support.HP.com/us-en/document/c02652212

  If you do not have the installation CD, you can download the software below:

  http://ftp.HP.com/pub/softlib/software12/COL36711/bi-90383-2/OJ100ML411_Full_14_en.exe

  Please let me know of any problems, all available details (for example, specific error message unique behavior)

• I had to pay for adobe lightroom for may 2015.  Yet, I have to install the software because I knew I was getting a computer.  Now I have a computer and it's not even give me the option to download the software.  What should I do?

  Paid for the software of adobe lightroom since last May.  Just got a new computer and it is not giving me the option to download without paying again for her.  It's showing my payment history, and what I have... just does not give me the option to download... Please help!

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  .

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I paid for the subscription of three years last year and I was not able to use the progam... currently I moved I don't know if I can find my serial number, even if I can have pilled upward through my bank statements

  last year, I paid for the subscription of three years, I have used or been able to use the program, even if it was paid because I moved from the place where I myself was when I bought the program and I've lost my serial number, or can I get a refund because she was taken out of my account.

  Hi christineg24805464,

  You can check under your active subscription account: Adobe ID

  Serial key is not required to activate the subscription.

  It can be activated using your e-mail address with which you bought the subscription and the Adobe password.

  Kind regards

  Claes

• CD/DVD drivers are missing and my system is not able to detect the dvd drive.

  Hi, after installing some updates my dvd/cd drive is not detected by the system and the option is not in my computer menu, so I checked in the Device Manager. and my cd/dvd drivers are completely absent and not present in the Device Manager. I m using vista Home premium, help someone
  Thank you

  Hello

  1st reboot and watch again in Device Manager:

  Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
  Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
  This will refresh the default driver stack. Even if the reader does not appear to continue below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
  slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Hope these helps.

  Rob - bicycle - Mark Twain said it is good.

• Windows by mistake "not geniune" after inserting the old drive C:\

  I'm so frustrated!

  Today, I inserted the old SSD drive (that used to have Windows 7 on it) via a USB cable, so I can format it and use it for something else.

  This is the system drive that I cloned on a SSD drive more when I ran out of space.

  Now, since I inserted the disc, the Windows screen turned black and says it's 'not real' - but that is wrong, it is authentic!

  My Office 2010 no longer works now, he also pointed out that the ex officio license is not valid.

  I want to call Microsoft today and express my frustration, but I can not even find the number to call, because it is said to follow the news of dialogue in the control panel to find the activation number.

  This is nonsense, I have so many other things to do today than to deal with this...

  That's right - you may have found my name attached to a few thousand of these results as well

  Changes in system slightly depending on whether you have installed or not - KB971033 and install ramp sensitivity a bit.

  Essentially, without the installed update, Windows will only make internal controls (almost exclusively to boot or wake up time). The WAT (KB971033) update also makes periodic analyses (normally every 90 days) using 'definitions' downloaded from MS who specifically search Activation Exploits known and blocked the keys.

  Changes in the hardware configuration will trigger a scan license - I'm just surprised that attaching a USB drive is triggered the trigger, as it never did for me.

• not able to find the lan driver

  I had to reinstall windows xp I installed all necessary drivers, but I'm not able to find lan driver.pls help

  Model: HP Pavilion dv2124tu

  Hello:

  You have Intel PRO/100 VE network controller.

  Here is the link to the latest drivers for it.  Select the first download for XP 32 bit.

  http://Downloadcenter.Intel.com/Detail_Desc.aspx?AGR=Y&DwnldID=18717&keyword=%22PRO%2f100+ve+network+controller%22&lang=eng

  Best regards

  Paul

• I have a SONY Handycam video camera recorder (2005). I have Windows Vista and I am not able to download videos to my PC. What can I do to fix this?

  I have Windows Vista on my PC at home.  I have a 2005-Sony DIgital Handycam video camera recorder.  I have video saved my son and I would download on my PC.  DVD software is not compatible with Windows Vista.  How can I fix?  Any helpful ideas?

  Hello

  see if Sony has a solution to workaround or upgrade to a model compatible vista

• Someone can help me when closed Firefox randomly it deletes all cookies and cache, and I'm not able to restore the lost tabs...?

  For some time now, Firefox stopped randomly for unknown reasons. Sometimes, windows reports the error, but not always. When I launch Firefox upward once again, it does not restore my tabs. Also as a bonus, it deletes the cookies and cache, and I don't know why. In addition, this event became more frequent. Just in the last hour along before writing this complaint, Firefox crashed three times that I have change user, but not every time I went. I'm a taboholic, addicted to the tabs, sometimes 70 +, and it's the final straw. This frequency became more important a few days ago. When it crashed first, Windows has had enough let me know the error first one or two weeks ago. It has become the scourge of my internet browsing very. Someone please help, or I have to renounce my allegiance to Firefox and switch to the dark side which is Crome.

  ... or I have to renounce my allegiance to Firefox...

  There is no oath of citizenship involved by the use of Firefox, it's a piece of software.

  Look, if Firefox is not generate incident reports, more likely to have an operating system or a hardware problem. If Firefox generates incident reports, you can retrieve this information and display numbers report here.

  https://support.Mozilla.com/en-us/KB/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash

  Type of Subject: hangs in the URL bar and press ENTER.
  Click on the hyperlinks to display the pages of the Crash report and copy' only paste the URL of each of these reports in the message here box. Let's see if we can help figure you out what is causing those who fails to happen.

• Can't open downloaded files, and I'm not able to view the items in the downloaded files.

  -Very well, every time I download a file can't open it and I view the files it contains. Say I have download a mixtape from a Web site. When it is done and get in my downloads folder, the file type is one of my programs and I can't view the contents of the downloaded file.

  Hi Ryan,

  (a) what web browser do you use?

  (b) have you been able to open this type of file before? You get a specific error message?

  (c) does it happen with every file download or it?

  Please provide the information above to understand the question better; the following steps are worth a try:

  Downloaded file is possibly corrupted. In this case, you will not be able to open it. Download the file again. That might solve the problem.

  Security software may be blocking or impeding the file to open, first of all, let us disable the security software and test

  Step 1: Disable security software, follow the steps mentioned below

  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

  Important: Activate security software once everything is done.

  Step 2: Download the file to a different location (on the desktop) and test

  Step 3: You can uninstall and reinstall the program that opens this file type.

  Note: You can check with the manufacturer of program for ways to reinstall and activate the software.

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

• After that I updated my lightroom, it shows the problem in opening, asked permission and I am not able to solve the problem, can u please help me in fixing it

  This morning, I was asked to update the lightroom and photoshop, and after update of applications, photoshop runs correctly, but lightroom is having a problem, when I opened the bright room, a dialog box appears and it says-lightroom doesn't have permission to write to certain folders to standard user. Please click the 'fix to continue' to give permission.

  I tried, but could not solve the problem.

  can u please help me solve the problem.

  Thank you

  Hi rabinp

  You must change the permissions for the folder Adobe.

  Please see the discussions below to fix it.

  Update on CC (for PS, LR and bridge) online and met a permissions problem with LR on three files?

  I've updated to Lightroom cc and now I have problems with permissions... How do I rectify this? I followed the instructions online, but I can't change the preferences folder permission to read and write.

  Doc to help Apple for permission change: OS X El Capitan: set permissions for items on your Mac

  Let us know if that helps.

  Kind regards

  Mohit

• I want to reinstall my photoshop cs6 in my new Mac Pro that I bought in 2012-12-18, and I'm not able to activate the software PS now!

  

  As a forum based on the users, we have no authority regarding activation.

  However the customer is and if you properly registered your product or have a proof of purchase from Adobe or an authorized dealer, use the link 'Contact us' for this address by Chat or phone.  Sign activation, or connection errors. CS5.5 and later, Acrobat DC

  Gene

• System crashed, and we are not able to activate the Photoshop license

  Hello!

  We bought a photoshop and used in both systems with special request but unfortunately our two computers obtained is crushed and we cannot activate in other systems. Kindly help us.

  Hello

  You need to contact adobe to address so they can reset your activations:

  http://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

• I bought Adobe Pro in 2008 and I had to upgrade my computer and I am not able to download the software on my new computer, could you help me please?

  Could some help me please in this case?

  Hi Patricia, you can find more older Acrobat Pro download links here: other downloads