I have just updated to Lightroom 4 to 6. My photos of 2015 disappeared.

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• Just updated to Lightroom CC but I still have 5 Lightroom on my laptop. I thought that CC would replace 5? Why should I the two too much room on my laptop?

  Just updated to Lightroom CC but I see still 5 Lightroom on my laptop? I thought that CC would replace 5?

  More recent versions of software Adobe crash rarely older versions. They usually install side by side.

  Sometimes the plugins for older versions do not work on newer versions and often people want to be able to choose when they uninstall the old version.

  If you do not use Lightroom 5, feel free to uninstall it.

• I have just updated an Alcatel one touch fire to version 1.3 (firefox OS) and the market no longer charge

  I have just updated an Alcatel one touch fire to version 1.3 (firefox OS). Rigth after installation completed and restart, the market App has not loaded at all. He showed only a blank page and the exit button (x) that have nothing. I also tried to access market from the pre-installed browser (firefox), but the result was the same.
  E-mail has failed also. A message that a secure connection to the server imap.googlemail.com was not possible and that the certificate is not valid, appeared (something like that because it's in Greek). How can I fix these problems? If not, how I can return to the previous version (1.2) rll?

  Hello, can you check that your clock system, the date and time are always well positioned?

• I have just updated to Windows Media Player 11. I have a .avi file that only plays sound with no video.

  Media Player

  I have just updated to Windows Media Player 11. I have a .avi file that only plays sound with no video. I'll see a message asking me to information center to display information about the file being played. Thank you

  Download codecs here: -.
  http://www.DivX.com/en/software/DivX-plus/Codec-Pack

  Otherwise, you can download and install VLC: -.
  http://www.videolan.org/VLC/download-Windows.html

• I have just updated to Windows 7 and when I try to run a backup they fail.

  I have just updated to Windows 7 and when I try to run a backup they fail.  It seems that whenever a program tries to update the external HARD disk where backups reside it requires administrator permissions.

  Looking at the options Microsoft suggest that their user account control system is not supported by my version of SyncToy. What can I do? I'm looged administrator

  As you have installed SyncToy until you have created the required permissions, uninstall SyncToy, reboot, then reinstall SyncToy.

• I have just updated to windows 8 and I hate it. How to return windows 7?

  I have just updated to windows 8 and I hate it.  How to return windows 7?

  Hello

  Clean, install your Windows 7 Media 7 or restore the Windows 7 System Image that you did before upgrading Windows 8.

  If you don't have that:

  The only legal Windows 7 download available is now Microsoft, as Microsoft has stopped DigitalRiver Windows 7 ISO downloads.

  http://www.Microsoft.com/en-us/software-recovery

  But Microsoft only provides these downloads for Windows 7 keys to selling product at retail, not preinstalled OEM product keys (Dell, HP, etc.).

  If you have a Windows 7 license detail and are having trouble at the above Web site, contact Microsoft using the Support option.

  If you have a preinstalled OEM license (Dell, HP, etc.), contact the manufacturer of your computer to order recovery media that they need to provide for a fee.

  Or you can also borrow the same exact retail edition DVD of Windows 7 and use your product key to reinstall.

  See you soon.

• I bought Lightroom 6 stand-alone, but creative cloud on my desk, I don't have it, how can I get rid of it, its also saying I have an update to Lightroom CC. I have 6 autonomous Lightroom, so don't know what to do

  I bought Lightroom 6 stand-alone, but creative cloud on my desk, I don't have it, how can I get rid of it, its also saying I have an update to Lightroom CC. I have 6 autonomous Lightroom, so don't know what to do?

  Hi Sally,

  For uninstallation, please use the uninstall program: CC help | Uninstall the creative desktop application Cloud

  Download Lightroom 6: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

  After that get it serialized by following this link:

  Adobe Photoshop Lightroom Help | Serialize Lightroom trial to activate like Lightroom 6 CC

  Hope this will help you.

  Concerning

  Megha Rawat

• I've just updated to Lightroom 5.6 and now Lightroom interface is in Chinese! How can I change this back?

  I've just updated to Lightroom 5.6 and now Lightroom interface is in Chinese!

  How can I change this back?  the Installation Wizard was a mixture of English and Chinese, but after I finished the entire Lightroom is in Chinese!

  OK, I've corrected this BS... found the preferences > language setting by looking at the old installation on laptop... pick any other random language, restarted Lightroom and was in Italian... I could now give a sense... went into preferences > language and English selected, rebooted and now everything seems to be OK... come on Adobe!... this shouldn't happen.

• BlackBerry smartphones, I have no document to go and I have just updated to OS 4.5

  Hello!!!

  I just updated my OS and I don't have the documents to go application, can I download it or what I can do to get this application?

  Thank you!!!

  Alex

  Thanks for the input, I solved this problem by installing doc. go to Office Manager in Add/Remove from the application center

  Thank you very much!

• I've just updated to Lightroom and do not see the older dehire, where is it located?

  I just upgraded to Lightroom, but not to the dehaze cursor, where is it located?

  You do not have the creative Cloud of Lightroom version, so you will not have the dehaze functionality in your Lightroom.

• I amtrying to install updates to the Gallery of the window, I get a message that tells me that I have no updates, so I can't download attachments photo?

  Please let me know how to install Photo Gallery? I get files with photo attachments and I can't open them because Windows Live Photo Gallery tells me that I have no updates. Tell me what to do.  Thank you.

  Hello

  The question you posted would be better suited to Windows Live Solution Center. I suggest you to send your application in the Windows Live Solution Center for better support.
   
  http://windowslivehelp.com/product.aspx?ProductID=20

• Just updated to Lightroom and all the tools and brushes that I use is gone

  Can someone tell me what happened, and how can I do back up lightroom to a useful version?  I mainly photograph architecture and white, highlights, shadows, exposure, and black paint brushes have disappeared!  As well as the brush of haze. It is a total disaster.  I'm in the middle of a dozen works and it seems no way to roll back this awful downgrade CC lightroom.

  In the Panel to develop under the Calibration of the camera, the process is set for 2012?  I suspect that you have updated an older process.

  

• I have just updated to windows 10 and I have no sound, everything else works fine

  I have no Audio, sounds or volume afte the update/upgrade of Windows 10. This is NOT the case yesterday when I don't have Windows 10 update/upgrade in my laptop Vaio from Sony. Everything works very well, is to take a mouse of logitech usb among other things. My Audio jack does not work for headphones will not do. I found an old usb headseat PS3 seems to work, according to this logic, a set of usb speakers would do the same thing. If you have a HD cable you can connect your laptop to an HDTV and use the TV speakers. What can I do to solve my audio problem?

  Go to control panel > system and security > system and to the left, click on advanced system settings. Once there, go to the Advanced tab, and under performance, click settings. Then, click on the Advanced tab, and under virtual memory, click on change. Now, I did uncheck automatically manage it paging file for all readers size and check again, but if this does not work I heard uncheck automatically manage paging file for all readers size and selecting size made on order and set the initial size and maximum size to 3072 should solve the problem. I hope this helps!

• My lightroom just updated to lightroom CC 5 and now it won't start - ideas? I tried to reinstall, reboot. No go.

  I have tried to re - install and reboot my computer - and am in range for customer care - but it doesn't start at all.

  first of all, disconnect, then back to your application of cc and retry the update, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  If this fails, close your cc app and then re-open and retry the update.

  If this fails, restart the computer, log out and then back and update.

  If this fails,

  Delete the file OPM.db and reconnection in the desktop application of creative cloud using the Adobe ID associated with your subscription.

  Mac OS: You can locate the file OPM.db in the \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 Lion.

  Windows: You can locate the file OPM.db in the \Users\\AppData\Local\Adobe\OOBE folder.  To show the hidden AppData folder, see view files, folders, file name extensions. Windows XP, Vista, Windows 7.

• Have just updated of FF37 to FF38. The value default tabs - file, help, etc., is no longer open properly. Advice, please?

  When I click on the 'Help' tab, all I get is a partial outline of the drop - usually the bottom and one side. I had once a text, but no plan the menu. With this exception, attempt to use the DDMs provide no text - by clicking on the area where appears 'Options' is useless, and clicking on the tab 'Edit' to copy stuff does nothing either.

  I have dozens of tabs open in FF and they work perfectly well - the problem is with File, Edit, View, history, Favorites, tools, and help.

  Previous versions of FF were sometimes slow let the DDMs appears, but it's the first time, none of them have worked at all.

  Could you try disabling the use of Firefox hardware acceleration:

  "3-bar" menu button (or tools) > Options > advanced

  In the mini ' General' tab, uncheck the box for "use hardware acceleration when available.

  This takes effect the next time you exit Firefox and start it again. Any difference?