I have never installed SW GEAR but it's UNDELETABLE in my XP registry, although the files are not on PC.

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• Hello, Photoshop and Lightroom have been installed in Portuguese, but I prefer English. How can I change the language?

  Hello, Photoshop and Lightroom have been installed in Portuguese, but I prefer English. How can I change the language?

  Change language http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html cloud

• I bought Illustrator on my iMac and downloaded and then I get the message that my trial version has expired and I have to buy Illustrator! But I just bought! So I deleted all the files Adobe from my computer and tried to download

  (1) I've deleted all my my IMAC Adobe trial versions

  (2) I bought HAVE

  (3) I downloaded, but I get the message that my AI trial version has expired and that I should buy I

  (4) but I already bought and paid for the one application I

  (5) what should I do now?

  Sorry, I just found that I needed only to open a session with the correct Adobe account. Problem solved.

• Sync - shows files, but the files are not sync?

  I have quite a few green checkmarks everywhere and when I open the creative cloud app, it says "All files up-to-date" but when I save a file in Photoshop or any other application in my creative cloud on my desktop folder, it is not sync at all online. If I go into the folder that the file in question is, that a file has not been checked. I have to manually discover my assets on the web and drag my creative cloud file in the folder web-based. How can I get my sync energised again?

  Mac OS 10.9.5

  So in the end, what the technical support worked. She entered my activity monitor and clicked on about all the processes that said, "Adobe", then clicked on the 'x' at the top left and select "Force Quit." It then restarted the program Creative Cloud and the synchronization started. What a mystery puzzling, but it seems to be synchronize now. Very grateful.

• Downloads show they will perform, but the files are not actually downloaded.

  It has happened since Firefox 9 that while I am able to download files and they show that being downloaded, in fact, they do not download and are never stored in the folder they are downloaded to. In the course of a download, it is possible to see the partial files but then they just disappear.

  It is possible that your antivirus software is corrupt downloaded files or otherwise interfere with the download of files by Firefox.

  Try disabling analysis in real time (live) files in your software anti-virus temporarily to see if that makes working download.

  See "Antivirus disable in Firefox preferences - Windows."

  • http://KB.mozillazine.org/Unable_to_save_or_download_files

• New camera.  LR. Don't let me import the photos in the new camera.   Get the following message: some import operations have not been executed.  The files are not recognized by the raw format support in Lightroom...  Application of point 4.4 of Lightroom. 

  L.R., I cannot import the photo of the new camera.   Get the following message: "some files are not recognized by the raw format support in Lightroom."  Click below to view a version update of Lightroom.   Done this and updated Lightroom 4.4.   Still cannot import - get the same message.

  Devices supported by Adobe Camera Raw

  The D610 requires LR version 5.3 or newer.

  If you don't want to upgrade, you can download the current DNG Converter and convert the NEF files to DNG before importing the DNG files.

• Error 2753 - the file is not marked for instalation

  Hello

  For a few days I am trying to install a program but keep on receipt of this message - "Error 2753 - the file is not cheap for instalation". I tried to solve the problem with Mr. Fix It but still nothing... Please help

  Have what difficulties you tried it?
  What program are you trying to install?
  Is it just the program that to happen?

  You can try (re) install the latest installer of Windows version WindowsXP-KB942288-v3 - x 86 .exe from here: http://www.microsoft.com/download/en/details.aspx?id=8483
  Note that you need to have SP2 or SP3 installed.

  Let us know if the same problem while trying to install that.

• User accounts - I created a user account, but now I can't seem to find all the files that were on the pc before I put it in place... what happened to them?

  I never had an aaount usser put on the pc and had a large number of backup files.  Then I set up a new user account and it auto saet as administrator, but all the files are not there.  There is an another user account on the pc and it is called comments but the files aren't there either.  Is there a way to recover the missing data?

  Hi ColleenBrown-Hickey,
   
  Setting up a new user account does not remove the files. Search if the file is present on the computer by using Windows Search.
   
  For more information, see:
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• I did a system restore and the files are still there, but I can't find the location.

  I did a restore on my Windows XP system because I was not able to access my desktop because the password entry bar giving access to the Office not show up no matter how many times I rebooted the computer.

  When I made the recovery of the system, he said that my files were not going to be deleted, all programs were still there, but the photos, videos and music were gone from My Documents.

  So I tried to find on the C drive, I thought that maybe they had just moved somewhere else. I even went in the folder options to show hidden folders, but the files are not in one of these folders.

  However I know that the files are still there, because when I look at the properties of the drive C with the right click of the mouse, it says drive C is always full, as it was before the system recovery. So this means that the files are still there but I don't know where.

  I have lots of family photos and videos that I want back. These are the only things I want to get back and maybe my music files.

  Any ideas how I can find these files or the folder that contains the? Perhaps through MS-DOS or something like that? I have external hard drives to copy if I find them.

  Maybe this will help you:

   

  http://support.HP.com/us-en/document/nph00268

• I have never installed my MS when I bought my PC and now it will not accept the product key, how can I get a new key

  I have never installed my MS when I bought my PC and now it will not accept the product key, how can I get a new key

  What "MS"?

  Microsoft is a company, not a product.

  To analyze and solve problems for Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
  (download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
  Once saved, run the tool.
  Click on the button continue, which will produce the report.
  To copy the report in your response, click the button copy in the tool (ignore the error at this stage), and then paste (using r-click and paste or Ctrl + V) in your response.
  -* in your own thread *, please

  Please also state the Version and edition of Windows cited on your COA sticker (if you a) in the case of your machine (or inside the battery compartment), but does NOT quote the key on the sticker!
  http://www.Microsoft.com/en-us/howtotell/hardware.aspx

• Hello!, my name is jan and I use lightroom 2 for many years. I have an original installation disk with a 24-digit serial number. I have never installed lightroom problems wih. suddenly lightroom won't start when I try an image I tak

  Hello!, my name is jan and I use lightroom 2 for many years. I have an original installation disk with a 24-digit serial number. I have never installed lightroom problems wih. Suddenly, lightroom will not start when I try an image that I have taken with my nikon D500 and transferred to WINDOWS 8.1.  I tried to re - install lightroom: the application procedure serieal number, but refused to accept the number that has always worked. Help, please!  Jan

  If you are certain that you have the correct number of series, there are really not much that we can help you here. You can try to download and install the latest version of Lightroom 2. This will be the trial version, but when the trial screen there is an option to indicate that you have a serial number. Either way, Lightroom serial numbers start with the four first digits being 1160.

  Adobe - Lightroom: for Windows: Adobe Photoshop Lightroom 2.7 - English, French, German

• I own CS6 13.0 2013 Mac. has worked 4 Mac update PS months.after has stopped working. I have re installed... but failed. ! Then I even loaded on another Mac. This time a CS PS legal of no use 6.but... The dealer assured aid... but... NO.. ! Help, please.

  ... I own CS6 13.0 2013 Mac. worked 4 Mac update PS months.after has stopped working. I have re installed... but failed. ! Then I even loaded on another Mac. This time a CS PS legal of no use 6.but... The dealer assured aid... but... NO.. ! Please HELP.

  Hello... I m Armani... I bought Adobe PhotoShop CS613.0 on June 5, 2013... the Macintosh Version. It worked well for 4 months... then I updated my Mac. .... He started the real problem...! PS has stopped working after the update... I tried and tried re installed... but... missed...! as I was to deal with a problem of working time... I have loaded the same version of PS on my other I Mac... Since then... I m having a moral PS CS 6... but no use... I spoke with garage... who I bought the beam of CS... He assured me help... but until today... Hummmmmmm... Please guide me... Its so I had wested my money... Please...!

  
  

  Try to disable and uninstall, then use the cleaning tool, then reinstall, then activate...

  Help of activation & deactivation

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to's

  Adobe Creative Suite cleanup tool

  helps resolve installation for CS3 thru CS6 and creative cloud problems

  http://www.Adobe.com/support/contact/cscleanertool.html

  Download and Installation Help-

  https://helpx.Adobe.com/download-install.html

  CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

• I have CS5.  Cannot install updates.  The update process runs, but once finished, I get an error message that the update could not be installed.  I have a Dell PC with 8 GB ram and 2 TB of storage.

  I have CS5.  Cannot install updates.  The update process runs, but once finished, I get an error message that the update could not be installed.  I have a Dell PC with 8 GB ram and 2 TB of storage.

  The latetest (cloud) update sometimes does not work with old programs... Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• I have recently installed Windows 10 free update.  Now I am unable to delete .pdf files and get the invalid error message "Function MS-DOS."  It has never been a problem with the previous Windows 8.1.  I contacted Microsoft technical support and I was tol

  I have recently installed Windows 10 free update.  Now I am unable to delete .pdf files and get the invalid error message "Function MS-DOS."  It has never been a problem with the previous Windows 8.1.  I contacted Microsoft technical support and they told me there is a problem with the .pdf application and I need to contact Adobe Acrobat. This can be corrected?

  uninstall any version of acrobat is installed.

  clean by Download Adobe Reader and Acrobat tool - Adobe Labs

  Restart your computer.

  delete all to delete pdf files.

  If this fails, it is a problem of ms.  If this attempt is successful, then reinstall your acrobat.

• I had the teacher edition, but never received an email with the details of the product, etc. and the products are not installed (they ask for product key, etc)... What are you doing?

  I had the teacher edition, but never received an email with the details of the product, etc. and the products are not installed (they ask for product key, etc)... What are you doing?

  Hello

  did you purchase your product of these companies like Amazon? If Yes, this isn't a serial number, only a code with which you can request a serial number from Adobe. Please take a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)

  The next part, so I don't see at the very least, ceased to exist on my Adobe website, everything happens in the link above. I leave as an info yet, he could still fit for you. For this purpose, please click your way through your Adobe Store and find the button "get serial number". Fill in the form and after awhile, you will get the real serial number.

  Hans-Günter