I have now TWO subscriptions using an ID.
Hello Adobe,
I subscribe to Adobe CC full one year. My subscription will expire may 2014.
Today, I received an email from Adobe who invites me to subscribe and enjoy a special price. So I did. I clicked on the link, clicked on a button to see if I qualified, and I was. So I clicked to confirm and continued with the payment. My credit card has been charged for the first month of the new subscription.
I was hoping that my subscription will be extended until may 2015. Instead, a new subscription has been added to me using the same ID.
I know that I can install the software on two computers (using one at a time), using a single subscription. But now, I have two subscriptions, using the same ID. So my questions are:
- Can I install the software in 3 or 4 computers (at any time using 2) now that I have two subscriptions? If not,
- Adobe extend my subscription first until may 2015 and cancel my second subscription? If not,
- Can I transfer my subscription to my colleague second and continue to pay with my credit card for this new subscription? If not,
- Tell me what I can do? I don't want to pay for two subscriptions and use only one. After all, it's your system validated this qualification.
As I said above, my credit card was charged for this new subscription and will be billed again in a few days for the first subscription.
FYI, I have a few licenses of the previous registered products Adobe CS3, CS4, CS5 and CS6 inluding.
Help, please.
Thank you.
Ahmed.
Hi Ahmedob,
Welcome to the Adobe Forum,
To solve your problem:
1. Since Adobe CC cannot be transferred, inbox me private your CC in double order number(second subscription) I get only cancelled for you.
2. There is no need to worry about the extension of the subscription of the CC at 2-15 you have ""auto-renewal " "
Kind regards
Baudier
Tags: Adobe
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