I have now TWO subscriptions using an ID.

Hello Adobe,

I subscribe to Adobe CC full one year. My subscription will expire may 2014.

Today, I received an email from Adobe who invites me to subscribe and enjoy a special price. So I did. I clicked on the link, clicked on a button to see if I qualified, and I was. So I clicked to confirm and continued with the payment. My credit card has been charged for the first month of the new subscription.

I was hoping that my subscription will be extended until may 2015. Instead, a new subscription has been added to me using the same ID.

I know that I can install the software on two computers (using one at a time), using a single subscription. But now, I have two subscriptions, using the same ID. So my questions are:

  1. Can I install the software in 3 or 4 computers (at any time using 2) now that I have two subscriptions? If not,
  2. Adobe extend my subscription first until may 2015 and cancel my second subscription? If not,
  3. Can I transfer my subscription to my colleague second and continue to pay with my credit card for this new subscription? If not,
  4. Tell me what I can do? I don't want to pay for two subscriptions and use only one. After all, it's your system validated this qualification.

As I said above, my credit card was charged for this new subscription and will be billed again in a few days for the first subscription.

FYI, I have a few licenses of the previous registered products Adobe CS3, CS4, CS5 and CS6 inluding.

Help, please.

Thank you.

Ahmed.

Hi Ahmedob,

Welcome to the Adobe Forum,

To solve your problem:

1. Since Adobe CC cannot be transferred, inbox me private your CC in double order number(second subscription) I get only cancelled for you.

2. There is no need to worry about the extension of the subscription of the CC at 2-15 you have ""auto-renewal " "

Kind regards

Baudier

Tags: Adobe

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