I have problem with my phone

My name is Yunus K. I work in a factory of TOYOYA in TURKEY. I live in SAKARYA in TURKEY. I have Iphone5 16 Gb black color.
Serial number of my phone is DN * TTN
I don't know very well English. I am writing you to help me with this mail. Please help me. My broken phone to the 04.12.2015 of on/standby button.
I could not send immediately to the Apple Service İSTANBUL. Because of the intensity of my work. I was holiday last week. I sent my phone to the 18.03.2016. Apple ISTANBUL could not solve the problem of my phone. Because the phone USA. I still continue the problem of my phone.
Serial number of my phone number entered is eligible for this 'iPhone replacement for the Sleep/Wake button 5 program. Account manager Apple told me. Your phone must send European countries. I said okay. Now.My colleague will go to the Nagoya Japan at 04.04.2016. I want to send my phone with colleague here. My colleague do not speak English and Japanese.My friend NagoyaSakae Japan for not having problems you can send me the document my phone is approved for repair and replacement. I'll give my colleague sending your document for me. Please help me.

Thank you for your support...

Best regards...

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Can you send my address e-mail

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Tags: iPhone

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