HP Pavilion TouchSmart 14-b178sa hangs when starting

Hello

Opening my laptop this afternoon he froze at the beginning, after working fine the night before.

In any case, after trying turn market, out of battery etc I looked online and I ran a Quick Test of the system.  The results of the test were that the DST short hard disk check: failed.

On the screen, he said;

Failure ID: GLQ7V9 = 6PL758-MFPWXG-6OU303

Product ID: E4Q61EA #ABU

Hard drive 1

What does that mean? Can I fix TI - my laptop is still under warranty would be this fixation of the cover?

Many thanks in advance,

Becky

Hi Becky,

Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  This is also consistent with the question of commissioning.

The hard drive is under warranty, then just contact HP and arrange for the replaced disk - if necessary, you can check your warranty status here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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