I have the print head and the alignment of the problems with our officejetpro8500 910 a.
We noticed that the cyan ink was not printing. The product is out of warranty about five weeks before we noticed a problem. We have replaced all the ink with the new hp ink cartridges. We have tried printhead cleaning several times until the third level cleaning when cleaning the print head has failed. We tried to align the printheads without success. We have been dealing with this during more than a month now. We have only 440 pages printed during our first page of self-test diagnostics. Our print head shows that it is under warranty until April 4,2012. We consulted a repair center. We have exausted all the other options until the replacement printhead. We changed to print in black only. Now, she wants to print a test page everytime we try to print something. Ink, we bought at costco for this printer was a third of the price of a new model of 8600. Please help before my wife beat me with this printer!
If the printhead says it expires April 3, 2013, so the date of warranty. You should be able to get a replacement print head by contacting technical support of HP and good news, it should be free, since the part is under warranty. You can join the 1-800-474-6836 technical support to the United States and the Canada International users click here. Let me know what happens.
Tags: HP Printers
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