I have uploaded a second copy of Acrobat Pro DC to my PC. By clicking on the icon gives your computer is offline or your computer's clock is set incorrectly?
I uploaded a second copy of Acrobat Pro DC on my desk. When I click on the desktop icon, I asks me to sign in. After selecting this option, I get a message: "your computer is offline or your computer's clock is set incorrectly. I am connected to the internet and I'm aware my clock is set properly at time of Perth, Australia. I tried resetting the clock to another Australian time and also tried to make the changes to the recommended startup options in the online help. Can anyone please suggest what I could do wrong so that I can use this great application?
Thank you
M
N ° 1)
Make sure that the LAN settings is set to detect settings automatically.
(1) open Control Panel and then click on the network and Internet"" option.
2) click on Internet options, click on the tab "connections".
(3) in the 'Connections' tab, select 'LAN' settings, you will be able to view the LAN settings box.
(4) check the box-"automatically detect settings" and then "uncheck" all the other boxes as "configuration Script auto use", "Use a proxy server," proxy server ", then click on the ok button."
5) click on the "Network settings" button once again, make sure that "Automatically detect settings" is the only option you select, the window of properties of LAN so clear.
Then launch Acrobat Pro DC and try to connect.
Always the same? Go to the next step.
Step 2)
Close all Adobe applications opens.
Adobe end all processes from the Task Manager.
Step 3)
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe > OOBE. Open the OOBE folder and delete the file Opm.db .
Once you had deleted Opm.db file, launch Acrobat pro DC and try to sign in and check.
Always the same? Go to the next step.
Step 4)
Go to C: > Program (x 86) > " common files" > Adobe.
Open the Adobe folder and delete the folder named Adobe Application Manager
Optional:
Temporarily disable the firewall.
If you use Security Suite like Mcafee, AVG, Norton, be sure to temporarily disable their smart firewall.
Step 5)
Click on the link below and download Adobe Application manager and install the same:
http://download.adobe.com/pub/Adobe/creativesuite/CC/Win/ApplicationManager9.0_all.exe
Once the installation is complete, look for the icon of Adobe Application Manager launch on desktop and double-click it.
It will start the update process.
When done, launch Acrobat Pro DC and try to connect.
It should work.
However, always the same? feel free to post.
Tags: Adobe
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I need a phone number for the adobe acrobat support.
Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial
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https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
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If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
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-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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It's quite possible, you need to do is, uninstall Acrobat DC and install Acrobat pro XI.
You can see the following link for download Acrobat XI.
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