I inherited my late mother's iPad and want to restore it like mine.

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  I had some problems with my computer and deleted accidentally from the iTunes library.  I want to transfer songs from my IPOD on my Mac, but I did not explore all the Web sites seem to insist on using.

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  See recover your iTunes from your iPod or an iOS device.

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• I backed up by old ipad to icloud. I tried transfer back up to my new ipad and he says that he has no available backup.

  My old ipad is stored in icloud. I bought a new ipad and tried to restore back to the top of my old ipad to it. He said there is no way back up available to use.   What should I do?

  Welcome to the Apple community.

  The operating system on the new device is at least as new as the old device.

• can't erase or unsupervise or iPad protected by password restoration

  can't erase or unsupervise or iPad protected by password restoration

  a student created an access code for an iPad under surveillance, and now I am unable to restore the unit to the default settings and start over. I tried the update in iTunes, restore in the Configurator, but get message cannot "unable to check the status of surveillance."  I decided to try to unsupervise the device, but cannot because.. ghoulish you guess? ... it's true! ... "device is protected."

  I'll now try to obtain an adult beverage until hopefully a way around it

  Hi strayschool,

  Have you tried to put the iPad into DFU mode? Here's how...

  1. Launch iTunes on your computer and connect your iPad to your computer.
  2. Power Off the iPad by pressing the power button on the top of the iPad for 3 seconds and then drag the slider to power it off the coast.
  3. Once it is off, press and hold the power button on the top of the iPad for 3 seconds. After 3 seconds, press on and hold down the Home button and the Start button / stop for 10 seconds.
  4. After 10 seconds, release the Power button but now hold the Home button for 5 seconds. Then release the Home button.
  5. The screen stays black and the iPad should now be in DFU mode. ITunes on your computer should now say that it detects your device and you can restore it.

  If you see the "Connect to iTunes" screen then you are in recovery mode (not DFU) and you should try the above steps again. But maybe the recovery mode just need you to bypass the password protected iPad and you can restore... Give it a shot.

  Hope this helps!

  ~ Joe

• I can't log on my laptop that I inherited from my mother in law...

  I hope someone can help me with this problem!  I inherited a laptop running Windows 7.   The username and password of my late mother in law was locked, and I use it in this way, as there was not a chance to get the password.  Well, someone more than likely one of my grandchildren, opened and shut down the computer.  When I restarted the computer, he asked the password.  I clicked on another user and it must have been my late father in law and of course, I don't know his password either.  When I tried to guess their passwords, it does not work and when I tried to reset the password, he said I need a disk to do so.  I inherited not a disc.  Y at - there someone who can help me?  I would be eternally grateful!  I am at a loss.  All my stuff is in my laptop.  I've been laid up for 2 years and it has been and invaluable asset to my sanity and things!  I'm really lost.  Thank you Paula 54

  It is a violation of the code of conduct of this forum to post information on the cracking of passwords in Windows. Take the machine to a computer repair shop to show the property so that they can solve your problem. When the machine is once again of the device, you must do two things:

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  • Many people ignore the need for regular backups until they suffer a major disaster. Get a 500 GB drive in a USB case (it costs less than $60!), and then start a regular backup process. Backup once a week is often adequate in a domestic environment.

• Why do I send you my MacBook, iPad and iPhone for you to replace my defective charger?

  So I just got a replacement wall chargers for my devices under the Exchange program of the taken wall Apple AC adapter (see https://www.apple.com/au/support/ac-wallplug-adapter/)

  When I followed the process after you have clicked on "Request a replacement via the web", I get the following message:

  Thank you.

  Your application has been submitted.

  Please save a PDF version of this page for your records. You can check the status of your request through check my repair status using your repair ID, shown on the left of this page.

  Please take your MacBook Pro (13 inch, late 2011) and the label below in any place of Australia Post, at your convenience. Agent Australia Post will scan the barcode on the label and appropriate offer packages that include a postage prepaid toll free. Do not include any other items, such as headphones, because they will not be returned to you.

  This label must then be attached outside of the package with your MacBook Pro (13 inch, late 2011) inside and the Australia Post agent sends the package to Apple.

  I get the same message for my iPad and iPhone. You have got to be a joke - for me to get a replacement card to load I have to send the whole device?

  And please do not suggest that I go to my Apple store for replacements - I did this morning and staff don't couldn't believe that they had already missed their replacements for 1400! Really? 1400 for an entire city?

  This is a user help user forum, we are all of the users like you here do not expect Apple officials to search all support, helping issues to find complaints from users so they did a way back to you

  http://www.Apple.com/feedback

  complain away and never send your devices electronic consumers to other users in this forum

• How to sync contacts from iMac iPad and iPhone

  I did clean and fill my Contacts on iMac (version 10.11.6) and then I tried several times to synchronize these (81 cards) with Contacts on my iPad and iPhone (SE).
  Whenever I do it (via iTunes) I don't get all the 81 cards on other devices and becomes changed my correct Contacts on my iMac.

  I just installed iCloud, but the mess just gets bigger.

  If possible, I would prefer to use iTunes for this operation.

  I can't find 'step by step' clear guidance how to do this.

  Only a lot of conversation and advice that increase only my confusion.

  I wonder if it wouldn't be better to first delete all Contacts to iPad and iPhone and then 'move' (how?) my Contacts iMac iPad and iMac.

  But I can't even delete the Contacts of the iPad and the iPhone in 'single action' I prefer not to delete these addresses one by one.

  Please be so kind as to help and know that I am far from an expert in the software, so I prefer the simple tips "step by step".

  Thank you very much!

  Harry

  Hi Muizen,

  The official way 'Apple' is now really use iCloud.

  I would export all your contacts to your iMac like this: http://osxdaily.com/2015/07/14/export-contacts-mac-os-x/

  Then delete all the contacts of all the devices you have

  Then turn on iCloud contacts on all of these devices

  Then reimport your contacts previously exported to your iMac and it must synchronize everywhere.

• Why my new iPad and iPhone massively have wifi slowly when Bluetooth is turned on?

  I tried to watch reboot etc until I found a post saying that the Bluetooth is originally the devices have a much slower connection. I turned Bluetooth and got 65 instead of the download speed of 11 gig. However, my watch Apple pencil and pebble being disabled, is very important to me, so it's not a viable option for me. What can I do? A fix is even planned? ! Running the latest iOS with all the patches etc in place. Tried to close everything and restart both devices and the router etc, but disable Bluetooth is so far the only thing that makes the difference. My old mini iPad and iPhone 6 were very good, but I traded them in

  Hello. If you use a 2.4 GHz, instead of the most recent 5 GHz WiFi, Bluetooth uses the same frequency band and may interfere with it. Try to change to 5 GHz, ir your router supports.

• iPad and iPhone 6 disconnection from the Wifi after IOS 10 improvement

  A problem with maintaining connectivity to my home wifi network, I noticed on my iPad and my iPhone 6.  I'll do an alert on the iPad (which is Wifi only, not LTE) that it cannot detect the Internet. He sees my router but says 'no Internet connection '.  Same thing is happening with the iPhone 6, which translates by he's going to LTE and eat in my data plan.  In both cases, I have to re - start devices and reconnect to my wifi network.  I'm having no problems with non - IOS devices (Samsung Nook, a Roku player and a Smart TV) with my wifi network at home - two Apple devices I am owner of running IOS 10.  Is there a problem with the maintenance of wifi connections?

  Hello rm2static,

  Thank you for using communities of Apple Support. It is my understanding that your iPad and iPhone 6 have been disconnect from your home network after updating to iOS 10. I can surely see how it would be about, so much more than other devices are connect well. I'm happy to help you to get this resolved with you.

  First of all, I recommend you to reset the network settings. Tap Settings > general > reset > reset network settings. This operation brings back all the network settings to the default settings, including the Wi - Fi networks and passwords, cell settings, VPN, and APN.

  If the problem persists, try with another Wi - Fi network. Additionally, make sure that your Wi - Fi router has been updated with the latest firmware.

  See you soon!

• iPad and iOS 10 and the home button

  Hello

  I decided to join the community for others to ask a question on the feeling of the behavior 'double click' to enter the iPad Home button. My iPad Air has a mechanical button at home and double-tap will reduce life to the theoretical "half-life".

  Furthermore, the idea behind this is strange to me. The first click wake up my iPad and now I can for example drag to the left screen to open apps for Siri proposals for example or I can slide to the right to get the camera. Appeal stands for solution. So, we can I not the proposals of Siri on the unlock screen? Or why not configure to enter directly into my iPad?

  As for the design of the widget on the left screen list? It makes sense to lose so much space for the icon "setup"?

  I am very unhappy with the ideas behind the new design and I also no reason to change the behaviour as each device works the previous. What is the idea of the sales department to force the broken home buttons?

  What do you thing? I use it wrong?

  Hello

  You can go to the accessibility and make your button at home appear on the screen, then you can use

  As a home button.

  See you soon

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• Keynote: Video game on iPad and monitor external synchroniously

  Hello

  is it possible to run a video with Keynote on iPad and a device external synchroniously, so I can see it as well as my listeners.

  Thank you

  Hello jp.kalus.

  Thank you for using communities Support from Apple. I understand that you do not want to display a Keynote presentation from your iPad on an external display. There are two options to achieve this.

  Our first option would be to use the AirPlay Mirroring feature in your iPad, so you can display the screen of your iPad to an Apple TV connected to an external monitor via HDMI. Here's an article in the knowledge base with more information:

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  Our other option is to use a digital AV adapter to Lightning Apple to connect the iPad to the external display via an HDMI cable. Here is an article with more info on our maps and the link to the page of the AV adapter digital Apple lightning in the Apple Store online:

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  Kind regards.

• iMessage on iPhone, iPad and Mac Mini issues

  So, here's a nice.

  Mac Mini, iPad Mini, iPhone5. All are on the latest versions of the OS. Connected to the identical services iCloud and iTunes on all three devices. The iPhone 5 is delivered to US, the others are the European Union (NL) issued.

  When I send an iMessage on the phone, the message sent is not the Mac Mini or Mini iPad. sent iMessages to iPad or Mac appear on both devices, but not on the phone.

  Incoming messages only appear on the phone, not on the other two aircraft.

  People receiving my messages of either the Mac Mini - combo of the iPad and the iPhone5, have two separate conversations in their messages, but an entry from me in their list of contacts.

  In iCloud online, all devices can be considered to be connected with the same account. All have been disconnected from iCloud, password has been changed and reconnected. All devices were restarted. All to nothing does not.

  Other services such as calendar function without any problem at all, an appointment has been made on what devices instantly extends to the two other devices. New contacts are shared between all the devices too. If the problem is limited to the iMessage.

  In short, I suspect there is a difference between EU and devices of the American unit, preventing them to be treated equally. Does anyone else have this problem or something similar?

  Post edited by: mackert

  Hello mackert,.

  Thank you for using communities Support from Apple. I know that Messages does not properly or sync with your devices is not what you expect. Based on what you said, it seems that you encounter some problems of synchronization with connected devices to your Apple for message ID. Good news is I had this problem myself and I solved this problem by following these steps:

  1. Firstly, you disconnect from your Apple ID for iMessage on all your devices. On your iOS devices, go to settings > Messages > Send and receive and sign for your Apple ID. Then go to settings > Messages and turn off of iMessage.

  2. on your Mac Mini, open messages, then go to the Messages menu > Preferences > accounts. Click your iMessage account in the left sidebar, and then click Sign Out and then sign out again.

  3. restart your devices as closing down and starting process is important to keep the software works correctly:

  Restart your iPhone, iPad or iPod touch

  How to turn on or off your Mac

  4. now sign in iMessage on your iPhone first. Go to settings > Messages, turn on iMessage and connect you to your Apple ID in settings > Messages > Send and receive. Make sure that you are successfully connected, iMessage is activated, and you see your phone number and e-mail available for both "you are reachable by iMessage to ' and"Start new conversations." That's because iMessage uses your iPhone SMS to activate iMessage on your Apple ID.

  If you get an error when you try to activate FaceTime or iMessage

  5. Once your iPhone has configuration iMessage, then sign into your other accounts and check the synchronization of Messages. You can also turn on "Text Message Forwarding" under settings > Messages on your iPhone to better ensure that all devices have the same messages.

  Use Messages with your iPhone, iPad or iPod touch

  Messages (El Capitan): Set up Messages

  Continuity of use to connect your iPhone, iPad, iPod touch and Mac

  See you soon!

• IPad and hp deskjet ink advantage 1515 compatibility

  Hi I have an ipad and I have a printer (printer not wireless)

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  jhoventolentino wrote:

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• Yahoo mail stopped pushing for iPad and iphone

  From this weekend past my yahoo email stopped pushing on my iPhone and the iPad 2.  My wife is having the same problem with his email yahoo on its devices.  If I go into the mail app it will retrieve my emails.  Delete the account and readded does not.  Also set up account as "other" with the same results.  Anyone having the same problems?  I had this happen before where one device had a problem, but not all of them, and then after a few days everything was back to normal.

  gp56 wrote:

  From this weekend past my yahoo email stopped pushing on my iPhone and the iPad 2.  My wife is having the same problem with his email yahoo on its devices.  If I go into the mail app it will retrieve my emails.  Delete the account and readded does not.  Also set up account as "other" with the same results.  Anyone having the same problems?  I had this happen before where one device had a problem, but not all of them, and then after a few days everything was back to normal.

  If your wife is also having a problem with this and you have already remove and reinstall the yahoo account and will still question then it might be a problem with yahoo.

  Try to contact them and find out.  I just tested on my ipad and I receive a sound notification when I myself have sent an email to my yahoo account.

• BBC iplayer is not AirPlay APPLETV since recent iOS upgrade 9.3.3. I used 2 iPads and 2 iPhones to do for at least two years, but now all content not mirroring BBC iplayer blocking Apple TV... Netflix still works!

  I used AirPlay Apple TV from Mac, iPad and iPhone without a problem for a while. Recently, just after the update to iOS 9.3.3 BBC iPlayer will not AirPlay without mirroring. If the mirroring, content blocks once streaming begins. All the settings are correct for the network and devices. Everything is up-to-date with the latest versions. Other media such as Netflix and Filmon still AirPlay perfectly if I suspect a conflict between BBC iplayer (who has not had an update for several weeks) and iOS 9.3.3 (which has been updated a few days ago and coincides with the beginning of the problem). Has anyone else experienced this problem and, if so, found a fix?

  Thank you

  John

  Equipment: Air of iPad, iPad 2, iPhone 4s, 5s, gen Apple TV 3 iPhone, iMac 21, MacBook Air 13, Wifi lan 12 + Mbps.

  No, I cannot repeat your experience, your questions seem to be unique to you and your establishment.

  Try these steps, check to see if things work after each step if necessary, before you try the next.

  1. Check AirPlay is on the Apple TV (turn market if it already is)
  2. Check that both devices are on the same network (settings > Wifi on the mobile device and the settings > general > network, on the Apple TV).
  3. Restart the Apple TV (settings > general > restart).
  4. Restart the Apple TV by removing ALL cables for 30 seconds.
  5. Restart your router. (Also try to remove the power cord for at least 30 seconds)
  6. Restart your computer or mobile device.

  If you're still having problems, try to use 802.11n for wifi if you currently use 802. 11B or 802. 11 g.

  If your problem is AirPlaying starting a computer, try turning off bluetooth

  If you're still having problems, the following article can help you.

  Troubleshooting AirPlay

  Troubleshooting connections and Wi - Fi networks

  Recommended Wi - Fi settings

  WiFi Diagnostic Software (for Mac users)

  You will also find help on this page, where I have collected some of the more unusual solutions for network problems.

  When you make adjustments to your network for better optimization, you can find some of the points mentioned onthis page useful.