I just downloaded CC desktop app to my Mac Pro and all I see is a blank screen. Its working fine on my Mac Book Pro

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• Just downloaded 2014 CC Apps, how to remove Apps they replaced?

  Just downloaded 2014 CC Apps, how to remove Apps they replaced?

  http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall

  First read below

  http://blogs.Adobe.com/jkost/2014/06/installing-the-2014-release-of-creative-cloud.html

  This message says (at least some) CC 2014 programs use NEW plugins https://forums.adobe.com/thread/1499663

  -so do uninstall is not the old programs CC if you use plugins in your programs until you are sure that you have the plugins that work in CC2014

  If you are sure you don't need the old CC programs

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall

  -read the answer on the uninstall COMMAND & installation https://forums.adobe.com/thread/1242671 #3

• Good night bought a pack and your lightroom photoshop lightroom price 12,90 EUR has been scaricoto, photoshop, because I just downloaded the trial version? I thought it was all inclusive! like the previous version. The version I had before that I do n

  Good night bought a pack and your lightroom photoshop lightroom price 12,90 EUR has been scaricoto, photoshop, because I just downloaded the trial version? I thought it was all inclusive! like the previous version. The version I had before that I do not know why it stopped working... you know the answer? Thank you

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Just downloaded LR 2015 compared to the creative clouds and when I click to run it blinks in and out and will not open. I have a macbook pro 13 "retina

  Just downloaded LR 2015 compared to the creative clouds and when I click to run it blinks in and out and will not open. I have a macbook pro 13 "retina

  Hi Frank,.

  You can follow the article: connect, disconnect you and | Creative desktop application Cloud disconnect and reconnect back to creative cloud and try to launch your Lightroom 2015 application.

  Let us know if it works or not.

  Thank you

  Yann Arora

• What happens if the PC I just downloaded Itunes on &amp; connected to, does it display not all devices?

  What happens if the PC I just downloaded Itunes on & connected to, does it display not all devices?

  Hello 2sealadies!

  Thank you for joining the communities Support from Apple! Looks like you have a problem with your iTuens on Windows 10 not to recognize your iPhone. I know how important it is that the iPhone is recognized by iTunes. Read this article with steps If iTunes does not your iPad, iPhone or iPod. Specifically, after the first series of measures:

  If you are using a Windows PC

  1. Open Device Manager by following the steps for the version of Windows that you have:
     • Windows 10: Click the search box in the lower left corner, type Device Manager and press ENTER. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 8: loose in the right edge of the screen. Press search and enter the Manager devices, and then click Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 7: click on > Control Panel > system and Maintenance > Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
  2. Even if you do not find the Apple driver, follow the steps below, based on what you see or don't see.

  The pilot and
  No symbols

  A down arrow
  by the driver

  Exclamation or
  question mark by
  the pilot

  No Apple Mobile
  USB device driver

  You don't see symbols next to the Apple Mobile Device USB Driver

  If you do not see , , or of the Apple Mobile Device USB Driver, look for third-party software conflicts. Then if you still need help, restart your Apple Mobile Device Service or contact Apple technical support.

  

  You see an arrow down

  If you see next to the Apple Mobile Device USB Driver, the driver with the right mouse button and choose enable from the context menu. Then if you still need help, contact contact Apple technical support.

  

  You see an exclamation point or question mark

  If you see or the Apple Mobile Device USB Driver, right click on the entry, then manually update the Apple Mobile Device USB driver.

  

  You do not see the Apple Mobile Device USB Driver

  1. Disconnect your device from your computer.
  2. Save a screenshot by pressing the Home button and sleep/wake button of the device button at the same time. The screen should Flash briefly.
  3. Reconnect your device to your computer.
  4. If you see one of these sections in the Device Manager, expand them:
     • Imaging devices
     • Other devices
     • Portable devices
     • USB Bus controllers

  Now, locate the entry that recognizes the device as a camera. You should see 'Apple IPhone', 'Apple iPad' or 'Apple iPod '. Right-click the device entry, and then manually update the Apple Mobile Device USB driver.

  If a single unknown device appears, follow these steps:

  1. Right click on the unknown device entry.
  2. Choose Properties from the context menu, and then click the Details tab.
  3. In the drop-down menu, select hardware IDS.
  4. If the ID begins with something other than USB\VID_0000 & PID_0000, go into the Device Manager and right click on the entry for device unknown, and then manually update the Apple Mobile Device USB driver.
  5. If the ID begins with USB\VID_0000 & PID_0000, then follow the remaining steps.
  6. Unplug the unit and remove all the USB devices on the computer.
  7. Shut down the computer, and then turn it back on.
  8. Reconnect the device, tests of each USB port for about 30 seconds to see if the device is recognized.
  9. Test with a different, checked 30-pins-USB or the lightning-connector-cable-USB, if they are available.

  If you still need help, contact Apple technical support.

  

  Manually update the Apple Mobile Device USB driver

  If one of the sections above directs you to this section, you should already have right click on an entry in the Device Manager. Now, follow these steps:

  1. Choose update driver software.
  2. Choose "Browse my computer for driver software."
  3. Choose "Let Me pick from a list of drivers for devices on my computer.
  
  
• Click the disk button. If this is not available, choose a category of devices such as Mobile phone or storage device, if in the list.
• Click Next. You should see the disk button.
• Click Browse and navigate to C:\Program Files\Common Apple Mobile Device Support\Drivers.
• Double-click the file "usbaapl. If you have a 64-bit version of Windows, this file will be called "usbaapl64". If you do not see here "usbaapl64" is not a Drivers folder, look in C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers.
• In the disc window, click Open, and then click Next and then click Finish.
• Windows installs the driver. If a message indicates that the software that you install "not passed the Windows Logo test", click on continue. You can get help with other common errors and the error code numbers in this Microsoft article.
• Open iTunes to make sure that iTunes recognizes your device. If not, Restart the Apple Mobile Device Service.

See you soon!

• I just downloaded updates for 2014 PS on mac OS 10.7.5. Now, he opens all the images - error message cannot open because the open parts are incorrect?

  I just downloaded updates for 2014 PS on mac OS 10.7.5. Now, he opens all the images - error message cannot open because the open parts are incorrect?

  Hi Akash.

  Download Installer Camera Raw and it seems to have solved the problem.

  Thanks for your time.

  Concerning

  Peter DeBeer

• I just downloaded Creative Suite 6 on my new MacBook and not only the interface seems a bit different but I noticed that the oil paint filter is not available.  I used the same discs on my office iMac and the filter still works there.

  I just downloaded Creative Suite 6 on my new MacBook and not only the interface seems a bit different but I noticed that the oil paint filter is not available.  I used the same discs on my office iMac and the filter still works there.  I use it often and would appreciate any help to recover!

  Please download and install Photoshop CS6 from the following link: download Creative Suite 6 applications

• I downloaded the application, and all I get is a black screen. It will not start. What's wrong?

  I downloaded the application, and all I get is a black screen. It will not start what is wrong?

  Sign-in black screen | Creative cloud desktop application

• Since installing OS 10.11.3 and use of Adobe apps on my Mac Book Pro fan runs at full speed!

  Since installing OS 10.11.3 and use of Adobe apps on my Mac Book Pro fan runs at full speed!

  What can you do about it?

  The CEPHTMLEngine assistance program is the problem, check your activity monitor.

  Here is another discussion on this problem:

  https://forums.Adobe.com/thread/1961935?TSTART=0

• I downloaded cs6 to evisoft in March, and all is well. My laptop no longer works and so I bought a new laptop. I tried to re download cs6 to evisoft, but they don't exist today. I have licensed authentic number which adobe has recognized a

  I downloaded cs6 to evisoft in March, and all is well. My laptop no longer works so I bought a new. I tried to download evisoft on my new laptop cs6 and find him no longer exist. The software is authentic with a genuine license number and it has worked well and updated normally. Because I can download it is more evisoft, could I download it directly from adobe using my current license number?

  CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

• Downloaded CC desktop application all that shows is a blank screen?

  I have 10 windows and I downloaded the desktop creative cloud app and everything that appears when you open that an empty window is?

  Hello

  You can refer -:new Creative Cloud application unusable: it is empty!

  and also try:-screen black at sign - in | Creative Office Cloud app

  Hope this helps!

• Completely missing desktop icons. No run option and all programs hidden

  I went to a site, click on a link and the next thing I know I get error messages about 25 per battery overheating, my criticaly of damaged hard drive and all my icons have disappeared from my office.  Ther is performed without option when I hit the Start button and I can't run a system restore, but I can go on the internet.  Any suggestions greatly appreciated apppreciate.

  I went to a site, clicked on a link and the next thing I know , I get about error messages about 25 by the battery overheating, my criticaly of damaged hard drive and all my icons have disappeared from my office.

  http://www.mypchealth.co.UK/SpywareHidden.php>

  Suggest that you first spread malware as the cause of the problem by following these steps:

  I. - delete your temporary files

  Click Start > all programs > Accessories > System Tools > Disk Cleanup

  II. - have your system scanned as a result of security/antivirus installed.

  III. - run this tool from Kaspersky: how to remove malware belonging to the family of Rootkit. Win32.TDSS

  http://support.Kaspersky.com/viruses/solutions?QID=208280684>

  IV. - download, install, update and run both of these tools to a-squared free scans:

  MalwareBytes anti-malware (MBAM)

  http://www.Malwarebytes.org/products/malwarebytes_free>

  SUPERAntiSpyware (SAS)

  http://SUPERAntiSpyware.com/superantispywarefreevspro.html>

  V. - run the Windows XP and Windows Server 2003 System File Checker (Sfc.exe) tool:

  http://support.Microsoft.com/kb/310747>

  VI. - run SFC/scannow Windows 7 & Vista

  File system (CFS) Auditor verifies that all files of Windows 7 are where they should be, and they are not corrupt.

  http://pcsupport.about.com/od/toolsofthetrade/HT/SFC-SCANNOW.htm>

  `~`

  If no malware has been detected, there's a Fixit on this page that will reset Windows components to update:

  Read the article KB971058 via Internet Explorer-(only( )
  How to reset Windows Update http://support.microsoft.com/kb/971058components >

  Suggest you download and Save it. Then, close all the open programs and web browsers.
  Run Microsoft Fixit 50202.msi and choose its default mode.
  After that he finished the race, see if the return code is displayed again when looking for updates.

  If not, then run the Fixit once more and choose his Aggressive mode.
  Restart once it is finished and see if the return code always appears when the updates.

  IF malware is detected, then please post if it has been removed and that the specific name of what has been detected.

  UTC/GMT is 00:30, on Saturday, February 11, 2012

• I lost my desktop background on image and I'm left with one blank screen other than the icons

  I am a user of Skype and when I go on Skype I lose my background image the top desktop icons on the desktop are always there but except that I have now a screen empty, I had this back by a movement of system restore but I have now lost the image again using Skype again! How to solve this problem?

  Hi RaymondManley,

  1. did you of recent changes on the computer?

  2 when was the last time it was working fine?

  3 return the wallpaper if you close the Skype program on the computer?

  4. do you have security software installed on the computer?

  Method 1

  It is possible that some third-party programs installed on the computer is causing the problem.

  I suggest that you put the computer in a clean boot state and check if it helps.

  To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  See the link below to learn more about how to clean boot.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Reset the computer to start as usual

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  (a) click Start, type msconfig in the search box and press ENTER.

  (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

  (c) under the general tab, click the Normal startup option, and then click OK.

  (d) when you are prompted to restart the computer, click on restart.

  Method 2

  If the previous step fails, then I suggest that reduce you the hardware acceleration on your computer and check if it helps.

  (a) click Start, click run, type desk.cpl, and then click OK.

  (b) click on the settings tab and then click Advanced.

  (c) in the performance tab or on the Troubleshooting tab, move the Hardware Acceleration slider to the left to reduce the acceleration.

  (d) click OKand then click close.

  (e) If you are prompted to restart your computer, click Yes.

• I tried to install Open Office 3.3. It has not then I deleted the download said. When I launched firfox all I got was a blank screen. Ideas please!

  OpenOffice installation failed because he didn't have the permissions! So I deleted the download of OpenOffice. After that when I tried to start firefox (and IE9) got was a blank screen. I had an internet connection, but no screen. Then I did a system restore which brought back download OpenOffice. I then launched firfox and hey presto my screen was back. Any ideas out there?

  Open office and firefox are both non-Microsoft products

  I suggest that you ask in their support forums

  Open office

  http://www.oooforum.org/

  Firefox

  http://forums.mozillazine.org/index.php?c=4

  for questions of internet explorer 9:

  http://answers.Microsoft.com/en-us/IE/Forum/IE9

• Just got rid of the virus Security essentials 2010 and now none of my network devices does not work error code 39

  Hey

  Just got rid of SE 2010 from my pc and now none of the network on my pc devices work continues to come up with the error code 39 and .dll is not found I tried re-installing the drivers and still no change please help also I can't uninstall it from the device or the other.

  XP forums:

  http://social.answers.Microsoft.com/forums/en-us/category/WindowsXP

  Link above is for XP Forums.

  There is a list of the different Forums XP to the link above to help you.

  You get the help you need there.

  Here is the Vista Forums.

  See you soon

  Mick Murphy - Microsoft partner