I just got the phone with 3 different departments. where to go to complain?

Well, where should I start... they lost the paperwork. They called once to acknowledge the camera, but said nothing about the loss of the all important reception that would start the workflow. I called the following week to get an update, date at which I was told that they did not receive the reception which was stapled to the paper edition. They got the camera and the document in question but not the receipt stapled to work question doc. rush has begun... I guess they couldn't have called a second time.

I bought an extended warranty from Sony... As of today, I have received no documentation for the purchase of only a charge on my credit card. I discovered today that they had the wrong address, and their emails bounced back to them... Maybe they are allowed only one phone call.

My frustration is... it's first anniversary year of my grandson tomorrow and I don't have another device. We will have so many lost moments to remember Sony by.

I was put on hold five times with background music blasting. Someone should tell a background music is not for entertainment.

Sorry next time I'll try an another Sony Canon.

Hey Rand. I'm a little confused by your message. You mentioned not having a camera for your grandson's birthday... You're having problems with your Sony camera or have info. on a recent purchase?

Tags: Sony Products

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