I just had a phone call from a person claiming to be microsoft saying that I had pressing problems and want me to open the event viewer... was that microsoft really do that?

It was a real person from Microsoft or a marketing attempt? The person named name and my address (I know doesn't mean anything) and says that I have problems with viruses etc. download on my computer

Hi Elizabeth,.

It is definitely a scam any.  Microsoft did not communicate people this way.  Ignore them - hang up on them.  In addition to not let them connect to your system, do not allow direct you to a Web site or download anything they suggest - it can be worse than just a marketing effort and an attempt to infect, hack, get information about identity theft or otherwise affect your system (and it may be an effort to marketing as well to infect and then you sell a product to remove infections - which may or may not) not work and most likely the product itself is an infection still further or hacking).

Good job on caution and check first.  Play well!  You yourself have potentially saved a lot of grief.  They are the same type of thing by e-mail, and Microsoft is not communicate with people that way either about this sort of thing, then ignore and junk all these messages and DO NOT open the attachments to these messages.  Just remove them completely.

Good luck and best wishes!

Tags: Windows

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