I just installed 15.0.1 and it hangs whenever I open it. Any thoughts?
I upgraded to 15.0.1 and every time I try and open Firefox crashes and send a crash report. I tried to reload several times. I have Windows Vista. Also, I don't find a way to reload an earlier version.
Help please.
We are sorry to hear that your Firefox seems to crash when you open it. Please perform the following steps to give us an ID of crash report which helps us to learn more about the cause of the accident.
- To get a window run the following shortcut: [Windows] + [R]. This should bring up a window that contains a text field.
- In this text field, enter %APPDATA%\microsoft\windows\sendto and press ENTER. Should open an Explorer window.
- From the Solution Explorer window, double-click on the Mozilla folder, then double-click on Firefox , then Crash reports. Double-click subject.
- Now you should see a list of files that contain reports. Go to view > rearrange icons by > change to get the latest files at the top of the window.
- Open the 5 latest files with a text editor and copy them ID.
- Paste each ID in the window of response on the forums.
Thanks in advance!
You can find more information and troubleshooting in the article Firefox plant - troubleshoot and prevent assistance fixing crashes .
Tags: Firefox
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