I just paid the plan of creative photography Cloud but it is said that Im using the trial version and I have to pay for it, but I received the confirmation email of the payment, what should I do?

I don't know what to do, I paid the plan, I received the payment confirmation email, but when I opened the app, it says I have to pay for it again, as it did not work, if I have to use the trial version, what do I do?


Hi Juliana,

I see an active subscription under your account, and it is to show only enabled on a machine.

Please confirm if the issue is resolved?

Kind regards


Tags: Adobe

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