I just upgraded to CS6 in CS3 and now I just need some space

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• Hi, I bought a CS.5.5 in 2011 and an upgrade to CS6 in 2013. Now on my Adobe ID I see only the serial number C5.%, but I need the number of the CS6 series. You want to do?

  Hi, I bought a CS.5.5 in 2011 and an upgrade to CS6 in 2013. Now on my Adobe ID I see only the serial number C5.%, but I need the number of the CS6 series. You want to do?

  Hi Janine.

  Please check the help below document:

  Quickly find your serial number

  In the case of the volume license product, please visit: site Web of Adobe License | Serial numbers | Orders | Accounts

  Kind regards

  Sheena

• I've just upgraded to Adobe reader DC and now I can't save PDFs. really really frustrated. Says that it cannot connect to a DDE server.

  I've just upgraded to Adobe reader DC and now I can't save PDFs. really really frustrated. Says that it cannot connect to a DDE server.

  In previous versions of reader, a small change in the Windows registry fixed this problem.  I don't know if this still works for CD player, but it is interesting to try: download, unzip, then run the registry script from https://files.acrobat.com/a/preview/aa605eb3-5973-4cab-85d0-dea22fb92680

  It will make the following change to the registry:

  Windows Registry Editor Version 5.00

  [HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application]

  @="AcroViewR10"

• I just upgraded from CS 6 (Dreamweaver) and now when I click on an image on a web page in Dreamweaver is wrong in the folder where the photo is stored and more.  If this continues, I'll have to go back to 6 CS that I put in a lot of photos.

  I just upgraded from CS 6 (Dreamweaver) and now when I click on an image on a web page in Dreamweaver is wrong in the folder where the photo is stored and more.  If this continues, I'll have to go back to 6 CS that I put in a lot of photos.

  I use dw cc and I just double-click on the photo I want to change in dreamweaver CC and my images folder opens, select new photo and then it updates and I'm good to go, I use a mac

• Upgrade to Lightroom 4.1 and now all my pictures are gone

  Just upgraded to Lightroom 4.1 and now all my pictures have disappeared. Most of them are still on my computer but they are original and none of my published ones.

  Most likely, you have not opened the good Lightroom catalog file.

  Use the features of your operating system to find your hard drives for any file whose name ends with. LRCAT. For each one that you find, open it with Lightroom 4 using the Lightroom file-> open the catalog

• I changed my beta version updated channel by mistake and it upgraded to a beta version, and now there is no option to restore.

  I changed my beta version updated channel by mistake and it upgraded to a beta version, and now there is no option to restore.

  You can only change the update channel if you uninstall Firefox and remove the Firefox program folder or install a beta version or release that copies a file new channel - prefs.js. Update Firefox never changes the update channel. Only a full installation will do it.

• I upgraded to Keynote 6.0 and now have a new logo to Keynote 6.0 in my Dock and a Keynote 5.0 Logo in the Dock. Tried to drag the logo 5.0 on the dock does not work according to the instructions. Comments?

  I upgraded to Keynote 6.0 and now have a new logo to Keynote 6.0 in my Dock and a Keynote 5.0 Logo in the Dock. Tried to drag the logo 5.0 on the dock does not work according to the instructions. Comments?

  If you have any documents open in Keynote 5 then you will not be able to drag it to your Dock. IF a right-(control) - click the Keynote icon 5 shows Quit in the drop - down and then select Exit. Now you should be able to slide your dock.

  It is often necessary to drag it from the dock, drag the icon quite some distance from the dock (to what the REMOVAL appears on the icon).

  You can also right-(control) - click the icon select Options, and then, in select Options remove the dock.

• I have upgraded to Windows XP Professional and now Windows XP Media Center won't play DVD - component missing.

  Now I have Windows XP Professional after the upgrade to Windows XP Media Center Edition Home 2005. Now my Media Center won't play DVDs and I keep getting the error message "Missing Component". I tried to reinstll cumulative update 2 for Windows XP Media Center 2005 that has worked for me the last time I had this problem, but now I get the Error Message "you must have Windows XP Media Center 2005 installed to get this download and it shows already on my computer as installed components. When I reinstalled it 3 years ago he corrected the problem of DVD. Help, please

  Thank you for your help. Here are the answers your request:

  "Windows XP Media Center version 5.1 Edition - this shows when I"run"- winver - ok.
  Complete error message: "Missing Component - required component Media Center is.
  missing. Please contact the manufacturer of your hardware.
  KB article: WindowsXPMediaCenter2005-KB900325 - usa .exe
  The windows of origin is always on display as shown above, but I received a free upgrade to Windows XP Professional CD and installed on my computer. And under 'Information system', it shows as - Microsoft Windows XP Professional 5.1.2600 Service Pack 3.

  This problem started about 10 days when I used the CD of XP Professional to correct a problem. My computer is a Dell Dimension 5100 and I have two CDs that were sent to me - Dell - Microsoft Windows XP Professional SP 3 and Microsoft Windows XP Media Center Version 2005 with update Rollup 2.

  Thanks again and I ran the "fix it" you suggested but it have no problem found to fix. Every thing works fine on my system, but Media Center won't play DVD. It will play CDs and videos on my system.

  The initial problem was that I could not download the Blackberry Desktop Software - updates needed. The computer came with Windows XP Media Center Edition Home and I use Internet Explorer 8 as my default browser. I also use Mozilla Firefox as my backup browser.

  Please stick to your thread to avoid confusion of origin: http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/i-have-upgraded-to-windows-xp-professional-and-now/f5245962-e9b4-4415-8aff-bc1d972f8120

  Note that I asked you to MOVE your original thread on the forum of material WinXP, not start a new thread.

  Also note that you don't have NO Windows XP Media Center Edition, installed now if you upgraded to Windows XP Professional.

  PS: If "winver" still says Windows XP Media Center Édition, did you not correctly upgraded & something is not. Better contact the Dell Support on this issue (if they'll still talk to you).

• I recently upgraded from XP to 7 and now I can't find a program such as Word or Excel Microsoft.

  I recently upgraded from XP to 7 and now I can't find a program such as Word or Excel Microsoft. I might need to go back to the disc image of Windows 7, but I don't know where to find it.

  You may not install or use programs in the windows.old folder

  MS Office is not provided with any version of win, although the origonal PC manufacturer may have included a trial version.

  You must install the origonal program installation media programs and activate with this key programs.

  Probably at some stage, you bought a version of MS Office and that is the case you would have the Office key

  Navigate the folder windows.old to Programs\MS Office, find winword.exe, and then check the properties/details, what is the product name & Version of the file?

• Hi I exported my project from first pro cs6 in again and now the image in the monitor trac again

  Hi I exported my project from first pro cs6 in again and now the image in the monitor trac again

  The monitor still isn't the best way to view the video. He's always nervous. Click on the preview to see what your product looks like.

• Have volume of CS3 and CS5 licenses I need to disable. Any ideas? The customer support is not available.

  Have volume of CS3 and CS5 licenses I need to disable. Any ideas? The customer support is not available.

  http://helpx.Adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

• CC won't let me're-9nstall lateI had the latest versions of the CC 2015 PS and LR. I upgraded OSX 10.10.4 and now CC won't allow me to re - install PS and LS while having deleted automatically old versions of versiost of CC 2015 PS and LR 49 messages

  I got the latest versions of the CC 2015 PS and LR. I upgraded OSX 10.10.4 and now CC won't allow me to re - install PS and LS while having removed automatically from the older versions. I get the error could not download 29. Please try AGAIN or call technical support... that is not responding.

  I need to LR and PS today. Leaving in 3 hours for two major shoots in Hawaii. I tried to logout and back in which some fonts but same problem with downloaded download error.

  Any other suggestions to my MacPro and monitor in Hawaii.

  Mahalo

  Hey Stan,

  When you update an application CC 2014 2015 CC, you cchoose to remove earlier versions of creative Cloud applications or leave them installed.

  If you select the option uninstall earlier versions when you update an application to 2015 CC, you can also reinstall earlier versions at a later date if necessary.

  If you have problems to download apps CC, you can also download the CC apps directly from:

  Direct download links of Adobe CC 2015 : designer Cloud 2015 release

  Guinot

• I've updated the cs6 camera raw and now cannot see the metadata of the camera I used to see and can't find it in photoshop itself.

  I updated the cs6 camera raw and now cannot see the metadata of the camera in the first I used to and do not at all see in photoshop.  This can be corrected?

  What operating system do you use?

  If your using a mac operating system

  http://helpx.Adobe.com/bridge/KB/ACR-84-bridge-CS6-metadata.html

• I just upgraded to FireFox 22.0, and now I get a Javascript error (error: illegal operation on the prototype of a WrappedNative object). What can I do?

  I just upgraded to FireFox 22.0 and am now a bunch of Javascript error windows when I try to sue for Gmail. The error message is: error: illegal operation on the object prototype WrappedNative

  'Disable your modules and add one by one (each requiring a reboot). If you have some sort of add-on downloader, this can be in conflict with your java/web browser. Hope this helps.'

• I have just upgraded to iOS 9.02 and now can't use my Logitech keyboard. What should I do to make this work?

  I just upgraded my iPad iOS 9.2 and now can't use my Logitech keyboard. What should I do?

  I suggest that contact you Logitech to see if they have a update/work around.

  Barry