I keep losing the internet connection and the system freezes

My system became very slow. My computer loses its connection to the internet after about 30 minutes and a box comes up saying to refresh. When I'm on facebook, play games, it will freeze. I also get on screen sometimes that somebody else has the same IP as me. Being an old lady who is new to this I don't know where to start.

first search the virus/malware using your Favorites updated antivirus or microsoft free antivirus "microsoft security essentials".

IP addresses are usually set by your internet service provider.

Tags: Windows

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