I'm locked out of my account. Windows 8 gmail account
When I got on my laptop, one day, I tried to enter my password, but he repeated that it was incorrect (I've changed, but I forgot what I changed to) after typing in different passwords several times, I locked. Now, I can't sign in with my password, but fortunately has added another way to enter my computer by typing a pin code. But every time now when I try to access my account it is said that its coastline and I either have to connect the computer to the way I logged in last time (in pine) or I have to go to account.live.com remedy, but I can not because when I try to log in, it says that my account is locked. Help, please. I don't want to keep having to connect by pin code every time.
Hi Joanne,
You use a local account or Microsoft account to connect to the computer?
If you use a Microsoft account then you can follow these solutions:--
1. ensure that Microsoft account services are running, go to the page of the service status.
2 reset your password from Microsoft
To reset your password, or get help with a password and other problems with your Microsoft account, go to reset your password.
https://account.live.com/password/reset
3. check the length of your password
Make sure that your Microsoft account password length is not more than 16 characters. The current maximum limit is clearly indicated during your initial account registration Microsoft upward, but may not be clear during a password change. The password change process to enter more than 16 characters, but your account will not accept anything more than 16 characters. You can change your password from Microsoft by clicking on change your password. (You may need to connect to your Microsoft account before you can access this Web page.)
https://account.live.com/ChangePassword.aspx
4. get on your Microsoft account to check if its been blocked or pirate by following the link below
http://Windows.Microsoft.com/en-us/Windows-8/get-back-blocked-hacked-account
5. you can also follow the link below if you have forgotten your Windows password
http://Windows.Microsoft.com/en-us/Windows-8/forgot-Windows-password
See also:
User accounts: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows/user-accounts-FAQ#1TC=Windows-8
Hope this solves the problem, you can write back to us and we will be happy to help you further.
Tags: Windows
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