I'm not able to receive my refund after canceling my subscription

Adobe are trying to do the same for me-i am cancel my subscription to automatic renewal and they are saying no refund is due to nevertheless be indicated in the email for renewal a full refund is due if you cancel within 14 days

have @anthony - you reported this to commercial standards?

@jeff - file number is 0219797009

Rishis3497730 I've asked that a member of our support team will contact you directly concerning the refund of cancellation fees for the second year of your annual membership.

For future viewers on an annual membership, I recommend the cancellation of your membership prior to the anniversary date.  You can find details about the cancellation process independent, available in most regions, to cancel your creative cloud membership..

Alternatively, if you want to cancel at any time, without cancellation fees, I would recommend a monthly membership.  You can find details about how to convert an annual subscription to a monthly membership to update or change your plan creative cloud .

Rishis3497730 if you continue to experience difficulties, please update this discussion.

Tags: Adobe

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