I'm trying to install Illustrator on my iMac, but the Web page never starts the download and always appears that Illustrator is downloading now

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  Set permissions read and write to these 3 files mentioned below and the steps.

  Step 1:

  (1) right-click on the icon in the Finder, then select 'Go - To' folder.
  (2) you will get a text box, type in the following command, and then press the 'Return'. () Do not miss ~ symbol)

  ~/Library

  It will open the library user.

  (3) then navigate to Application Support > Adobe

  .

  Right-click on the Adobe folder and select ""GetInfo ' option. "

  Expand the sharing & permissions section.

  Click on the padlock icon in the lower corner on the right. Enter your administrator user name and password when you are prompted, and then click OK.

  Please click on '+' symbol, it will open the list of user accounts. Add currently logged in username and administrator option,

  Then indicate ""& read/write " permission currently logged in username and Administrator option."

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  (1) right-click on the icon in the Finder, then select 'Go - To' folder.
  (2) you will get a text box, type in the following command, and then press the 'Enter'.

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  (3) then navigate to Application Support > Adobe

  .

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  Expand the sharing & permissions section.

  Click on the padlock icon in the lower corner on the right. Enter your administrator user name and password when you are prompted, and then click OK.

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  Click the gear icon and select apply to closed. Close the dialog box information .

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  Hi Joseeyk67276640,

  'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  From the following link, please download the version of Illustrator, you need: other downloads

  Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

  Navigate in the log files in one of the following folder:

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