I'm trying to restore my computer to a specific date, but I can't find the option that will allow me to go there.

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• Tried to restore my computer to an earlier date & it keeps its back indicating it cannot restore to this date. I tried 6 different dates that are bold and assume to work. There is no info on what to do next

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  Thanks for posting on the Microsoft answers Forum.  The first thing I would suggest running a virus scan.  Make sure you have no virus causing problems.  If you do not have an antivirus program, then you can download it free here: http://www.microsoft.com/Security_essentials/

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  Hello Wayne Morrison,

  Thanks for the return of the response.  Did you run a full scan with your antivirus software or malware/spyware programs?   I would do this first so that we can get this resolved, if something is found.

  The malware removal

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/malware-called-antivirus-Pro-has-taken-over-my/3cb4a36a-6134-448C-A134-151d03fbd968

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• I'm trying to restore my system to an earlier date, but cannot make it work. How it works

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas: i had a problem and wanted to restore my system to a date 2 weeks ago, but may not know how get the date of the restoration to show.  How are you?

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Of course, it should work, but sometimes it doesn't.

  If provide you more information and describe what "cannot operate" means to you exactly, we can help to understand.

  Doesn't the system restore just not launch (open) at all?

  You are not able to select a Restore Point in the calendar of the Restore Points?

  If you see some sort of message indicating that the system restore did not work, say the message?

  Have you ever used successfully the system restore in the past?

  What is your system brand and model?
  What is your Version of XP and the Service Pack?
  Describe your current antivirus and software anti malware situation: McAfee, Norton, Spybot, AVG, Avira!, Defender, ZoneAlarm, PC Tools, MSE, Comodo, etc..
  Some tools Anti Virus 'protect' your system so that they will not allow a restore of the system work properly.
  For example, if you use Norton/Symantec products, you will see a message like this:
  Restoration incomplete. Your computer cannot be restored...
  It is also a popular Symantec problem (well, I'll be polite and call an "undocumented feature"...), they wrote an article about it:
  http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013
  Depending on what you use for malware protection, you will maybe disable the product temporarily, make the system restore and then turn on the product.
  Sometimes you need start your system in Mode safe and so that your protection programs are not running, and then do the system restore.  Tips from Microsoft in some of their articles that if the system restore does not restore your computer, start in Safe Mode, and then run the system restore.  It works for some configurations.
  System Restore is sometimes so afflicted or Restore Points are suspicious, the best solution is to reinstall your system restore.  This will remove the old Restore Points, but sometimes it's the only way to fix a broken system restore.  You don't have to reinstall XP, only the part of system restore.
  That can leave you with your problem of unspecified origin that you hope the system restore will fix (using a system restore is usually not equivalent to fixing the problem though).
  Give these ideas some consideration if they apply to you.
  Sometimes malicious will afflict your system restore to prevent you to find and remove malware.  It would much rather you trick into thinking that you need to repair or reinstall your XP when it is not necessary.
  No matter what you use for protection against malware, I do so and then only begin to solve any problems:
  Download, install, update and do a full scan with these free malware detection programs can solve any problems:
  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
  It can be uninstalled later if you wish.
  The scans by operating clean, reboot, test and we can fix any other issues.

  Do, or do not. There is no test.

  I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!

• I did a system restore and the files are still there, but I can't find the location.

  I did a restore on my Windows XP system because I was not able to access my desktop because the password entry bar giving access to the Office not show up no matter how many times I rebooted the computer.

  When I made the recovery of the system, he said that my files were not going to be deleted, all programs were still there, but the photos, videos and music were gone from My Documents.

  So I tried to find on the C drive, I thought that maybe they had just moved somewhere else. I even went in the folder options to show hidden folders, but the files are not in one of these folders.

  However I know that the files are still there, because when I look at the properties of the drive C with the right click of the mouse, it says drive C is always full, as it was before the system recovery. So this means that the files are still there but I don't know where.

  I have lots of family photos and videos that I want back. These are the only things I want to get back and maybe my music files.

  Any ideas how I can find these files or the folder that contains the? Perhaps through MS-DOS or something like that? I have external hard drives to copy if I find them.

  Maybe this will help you:

   

  http://support.HP.com/us-en/document/nph00268

• Can not find the folder that contains the Media Gallery x 64 msi. Windows is 0.1µm trying to install it

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  Hi Francis,.

  I understand that, Sony VAIO media gallery cannot install asking to find folder containing the installation package for Media Gallery x 64 msi.

  I suggest you follow these methods and check.

  Method 1: Restart Let's Windows Installer service.

  a. press Windows key + R, type services.msc in the run prompt and press enter.

  b. transfer the Services window, find the Windows Installer and double-click it.

  c. click stop , then click Start.

  Method 2: We'll uninstall the current version of Media gallery installed.
  Refer to the following link suggestions.

  http://Windows.Microsoft.com/en-in/Windows7/uninstall-or-change-a-program

  Download and install the latest version from the following link and check.

  http://www.Sony-Asia.com/productcontent/348006/ProductCategory/it-personal-computer

  I hope that these methods will solve your problem. If the problem persists, answer here.

• How can I find the file that is missing that prevents me from doing a full system restore and stop my security seal glue

  I recently discovered that I have a missing file that prevents me to do a complete system restore and also I

  think it prevents my security seal doesn't stick to connect to Yahoo! How can I restore it?

  Hi Christine,

  Welcome to the Microsoft Community and forums thanks for posting questions.

  Looks like you are unable to run the system restore and unable to connect to Yahoo. Please answer a few questions to refine the question.

  1. What is the file that you are talking about?
  2. What is the full error message?
  3. what happens when you try to connect to Yahoo.com?
  4. Once you get this file missing error message?

  Please visit the following link to ask a question on help forums http://support.microsoft.com/kb/555375

  I would be able to guide you in the right direction, once I get the above information.

• I can't find the book that I wrote on my computer

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  Can you help me?

  Aida

  Many word processing programs have a list of recently used files - if so try selecting it from there.

  Try to do a full search of your computer for this:

  1. press the button of Windows Logo + E (open Windows Explorer).

  2. Select the computer in the left pane.

  3. type the name of the book in the search (top-right) box and press ENTER. If you don't remember no filename fulll try to use a generic search such as.doc .doc what file format you saved the book in.

  (wait for research to be completed)

  P.S. If you do something like writing a book, I highly recommend that you frequently back up the file on an external drive.