I paid by credit card for ExportPDF. More than 12 hours later, I still do not have access and my account is not updated.
I paid for membership 'PDF export' yesterday. More than 12 hours later, I still don't have no this function is enabled and my account info does not show the "export PDF" function I expect better service. Is there a wait time?
Hi Gino Marien,
It takes about 48 hours for an Adobe product get confirmed.
I hope that now you are using these hassle free service.
Kind regards
Florence
Tags: Adobe
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If the trial warning still appears, then make sure your hosts file once entries
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Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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After more than an hour it is still saying how can 'din bestilling er under behandling' - I continue?
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To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
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payment to my credit card for a different person/account
Hi all
I need your help because I have a problem to cancel a product that I paid my credit card for the benefit of another person.
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And what is quite difficult, is that she doesn't have any more product on his account...
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Since this is an open forum, not Adobe support... and because the payment is on YOUR credit card... you need Adobe to fix this problem
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Why a second 8 video lasts more than 30 hours to render?
Hello. I'm trying to restore a MEP (several projects editor) party and for some reason when I make, it takes more than 30 hours. I watched all the videos on Youtube and I found no solid solution to my problem. Is this normal? Also, I have 3D enabled for this project and I'm currently trying make this video a second at a time. Even in this case, a second takes more than 4 hours to do. If you have more questions, please tell me. Thank you for reading .
You try not to use tracing, you? You should not. You must instead use C4D Lite.
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Simply cancel the payment I made on my Visa for registration and download. It's all about confusion. I'm in no condition to continue playing with this situation. Just cancel the payment or my credit card for the amount paid. $35 + I'll just just another browser.
Marie Heckel
Looks like you've been scammed. Firefox is a free browser that does not require nor payment or registration. Never download from anywhere but the official site:
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You will have to regularize the situation with the one who took your money, or failing that, with your bank or credit card company.
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Have you contacted service the customer the message instructed? Generally, we cannot help with password issues in this forum.
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Can someone please help... Suggestions, how can I overcome this problem, in which case my Adobe Creative cloud subscription will expire today due to and credit card.
I tried to update my expiration date of credit card for 3 months. When I go to the "Update payment Details" link and change the expiry date then < click > save, I get an error saying my invalid address. I had several chat sessions with support, called support and logged a ticket with support and every time they tell me to go to a particular link to update my contact information. I do and I get the same error... "My coordinates are not valid." Now I'm in the position where my creative cloud membership will expire today everything simply because the Adobe address validation do not think that my address is valid.
I got 'Cat' sessions with the support,
I made a phone call to the support and
I logged a ticket with support. I'm really trying to pay my subscription. Support ticket No. 0216009991
Whenever I have contact the support they gave me a link to the site where I supposedly can I enter my credit card details.
Whenever I went on the link provided, I'd get the same error. "My coordinates are not valid."
What I checked on my address.
1. I look out the window and the view I get is the same as it was yesterday and the day, and in fact several years ago.
2. I go out in the street, Yes, the street sign says the name of my street
3. I go to my mailbox and it does not say the number of my mailing address
4. yes I get the email to the address registered with Adobe
5. yes I received the email from adobe delivered to the address
6. I get the address of Google, yes I can find it on Google
7. I converted to use the satellite view Google maps
8. Yes, it's my house, with the 12 solar panels on the roof
9. Yes, that's my black car in the driveway
10. I check my reviews for my address Board rate, Yes, this is the address that I recorded with Adobe
11. Yes, I had this same address registered at Adobe for the past 3 years. So far I have not had a problem with my address
12. I work with a software company that actually uses the address of Google, under license validation, built-in in their application. I used this software to check to see if my address is recognized as valid. You guessed it is recognized as valid.
I did check my credit card
12. Yes, I have, every time checked the status of my credit card with the Bank
a. the card is valid
b. the card's not over it's credit limit
c. the card is not due
d. the address registered to my credit card with the Bank is the same address that I recorded with Adobe
Since the last link Adobe support gave me two weeks ago, to change my credit card details, I was able to key a new credit card in the fields (Yes it's good that I was forced to get a new credit card only for Adobe! If I am that everything would be fine.
But wait... The details I provided this link have not been updated on the Adobe site. (So I check the link... I was scammed to get my card number?)
After investigation of the link, I'm fairly confident of the link provided is a true link to Adobe. www.adobe.com/go/Secure
Did anyone else had this type of problem when you try to update the expiration date of a credit card?
The question is about to have an impact on my ability to process pictures for my photography business, it affects my ability to earn an income.
So you could say I'm getting angry some of the stuffing!
In summary... I knew that my credit card had a new expiration date and I tried to update the expiration 3 months 3 months.
Simply because the use of the validation of addresses, Adobe, has a few flaws, I was not able to update this information. So Adobe today will stop my subscription.
As I said in previous support tickets, chat sessions and telephone. I'll be more disappointed if I am prevented from using software and Adobe cloud features.
It is copied from an email I received during the night from Adobe...
Continue to create with us
Hi Thomas,
Your Creative cloud membership will expire on August 23, 2015 (PT). We hope that you have been getting the best out of all that creative cloud has to offer. To extend your subscription, please update the billing for your account information, or add a prepaid card.
Update your billing information (there is a link to where I can update the expiry date) pocztek sigh... I still get the same error telling me that my address is not valid!
Thank you for being a part of the creative cloud,
The creative team Cloud
Good creative team... I REALLY WANT TO STAY IN THE TEAM, AS YOU CAN SEE FROM THE FOREGOING, THAT I REALLY TRIED TO SOLVE THIS PROBLEM SEVERAL TIMES OVER THE PAST 3 MONTHS.
I tried to include as much information as possible in what I said earlier, I expressed in a way that will hopefully provide a little humor, but at the same time to portray the frustration I'm feeling right now.
Honestly, I don't know what more I can do. It seems that I have no other recourse start litigation for loss of income coming from Adobe address Validation errors. There is a real chance that I will be litigated against because I won't be able to complete contracts.
There must be a healthier solution of mind that court proceedings.
Kind regards
Thomas Croll
(Tom)
Tom, let me some time. I I will get these verified case and will contact you.
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25/07 last I bought with credit card the Acrobat to word converter. More than 24 hours then passed and I have no communication with you or the service that I bought. Please, I need an answer. Thank you.
Hi ruit78694630,
Please try to use the service to export it to PDF format in line using your Adobe ID https://cloud.acrobat.com/exportpdf & check if its working or not.
Otherwise, you can contact our support team here, contact customer service.
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We must CHANGE our credit card for future payments and it does not change it on the line.
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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I would like to change my method of payment for a U.S. debit card. s. I recently moved to the s. u. and I don't have access to my account Bank Czech more. What should I do? I'm on a renewed EU program of students and teachers (1 year).
Since you have moved, you should discuss this situation with support staff.
The country of your payment address, the country on your Adobe account and the store you purchase of should all match.
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FAQ: How can I change the country associated with my Adobe ID?
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Just after the cancellation of my subscription, you asked my credit card for a monthly payment!
I tried to cancel this subscription done for a long time, and now that it's done you keep me!
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In this case, you must contact and check with Adobe support:
Click always need Help (help), and then select the Chat option:
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I payd with my credit card for the CC costumes... why can I only download trial versions?
Hi APS investment.
I checked your account and I see that you have subscribed for the creative cloud for teams in which you have a license that you have assigned to the same Adobe ID, but the invitation is still not accepted.
In order to activate the license, please accept the invitation of your receipt for the same email, then sign on the CC from Adobe and reconnect.
Sign in, sign out | Creative office cloud app
Kind regards
Sheena
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