I paid for a monthly plan, and still I can't convert files. When I try all I get is a page of upgrade.

Similar Questions

• I signed up for the monthly plan and still have not been able to use apps

  So basically, I already paid for a normal monthly, received the reception and more than 48 hours have passed, and when I click on 'software license' or 'buy' buttons he always says that I have not made purchases. I tried this with other IDS, but the same problem continues to be. I'm frustrated and must address this problem because I have work to do, requiring these apps.

  How can this be repaired?

  Go to Adobe Creative Cloud

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I've already paid for a monthly subscription, but still cannot open any software

  I paid for a monthly plan for 2015 of creative cloud for mac, but when I open a software, a bump the window appears, saying that cannot find all subscriptions to this Adobe ID code I already confirmed my email address and I got e-mail received, confirming that I've already paid, but why this happens again? I tried to removed and reinstall but still can not use it! Why? All my transactions are correct, that I do not understand why they do not want me to use it!

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I paid for Adobe acrobat pro, but now I can not convert a PDF to word format, why?

  I paid for Adobe acrobat pro for a year and it is valid until November 2015, but now I can not convert a PDF to word format, why?

  Hi m_karhulinna,

  If you have Acrobat Pro, you can record directly to Word from Acrobat format by choosing File > save as other > Microsoft Word > Word Document.

  (Looks like you can try to use the online service ExportPDF, which is separated from Acrobat and not necessary in your case.)

  Best,

  Sara

• I can't find a way to stop my recurring charges. When you manage the account there is no option presented. I only signed up for a monthly plan and now cannot cancel

  No possibility to contact support chat or by phone using the mobile website either. rather not pay for Prime Minister when I'm not using it again.

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• I was going to pay for my monthly plan, but for some reason any, that I couldn't find my plan, then automatically right, I thought it had been deleted since I did not pay for my plan in due time. So I made a new plan, but now that I paid for my monthly pl

  I was going to pay for my monthly plan, but for some reason any, that I couldn't find my plan, then automatically right, I thought it had been deleted since I did not pay for my plan in due time. So I made a new plan, but now that I paid for my monthly plan twice, and well, it sucks a bit... So what to do? And can I get my money back?

  For assistance, please contact our support staff:

  FAQ: How to contact Adobe for support?

• Hello. Recently, I buy the suite adobe for students. I also paid for two months. But in my profile it says I have a free plan for testing applications. And I can't get the entire application. How can I solve this?

  Hello. Recently, I buy the suite adobe for students. I also paid for two months. But in my profile it says I have a free plan for testing applications. And I can't get the entire application. How can I solve this?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I had order for package of photography for annual, monthly plan paid... initial amount .and already deducted from my bank account but I havnt got emails or links to the license... keys pls let me know how it works?

  I had order for package of photography for annual, monthly plan paid... initial amount .and already deducted from my bank account but I havnt got emails or links to the license... keys pls let me know how it works?

  Hi John,.

  There is no serial number associated with Adobe CC.

  Please refer to the help documents below to download the application Adobe CC:

  Creative cloud to desktop

  Download, install, update or uninstall applications

  Kind regards

  Sheena

• I paid for a month to inspect the Adobe and the Chrome plugin is still telling me that I have to upgrade

  @AdobeSupport

  I paid for a month to inspect the Adobe and the Chrome plugin is still telling me that I have to upgrade.  I need this job.

  Thank you.

  SOLUTION:

  In my case I had to uninstall the Adobe Edge inspect exe (Windows) of the control panel. Uninstall the Plugin Chrome and quit the installer of creative cloud.

  I then restarted the CC Setup program, then I'm went to the Adobe download page inspect, clicked on the download button, THEN installed the Plugin Chrome.

  I guess that when in doubt, reinstall everything.

• If I sign up for an annual plan and cancel after 1 month or 4 months, or at any time before 1 year - will I get credit in proportion?

  f I sign up for an annual plan and cancel after 1 or 4 months, or at any time before 1 year - will I get prorated credit?

  You ask the subject a subscription prepaid, where you pay for the whole year from the outset?

  I know that if you have an annual plan which is paid monthly and you cancel early will be charged a penalty

  I don't know if you prepaid and cancel at the beginning how respond it

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I get a message saying "drive does not have the ability to access this service and I just paid for 12 months (FOR THE SECOND TIME) in the last two months!

  I get a message saying "drive does not have the ability to access this service and I just paid for 12 months (FOR THE SECOND TIME) in the last two months!

  Hi phillipt84805120,

  Make sure that you have the latest Adobe Acrobat Reader DC (Adobe Acrobat Reader DC install for all versions) installed on your computer to use the services of export to PDF as the older version of Reader support any more.

  Alternatively, you can use services online at https://cloud.acrobat.com/exportpdf

  Let me know if you are still having a problem.

  Kind regards

  Nicos

• Hello, I bought a monthly license paid for indesign last night and I do not understand how to play with it? When I opened the window of creative cloud, they suggested me to buy indesign (but I bought it already...) Please, help me... It's easy to al amend

  Hello, I bought a monthly license paid for indesign last night and I do not understand how to play with it? When I opened the window of creative cloud, they suggested me to buy indesign (but I bought it already...) Please, help me... This is our easy to understand for beginners like me at all

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  https://forums.Adobe.com/thread/1962238

  Download/install the desktop application, connect and install applications subscription.

  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Install, update, or uninstall applications

  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

• I have, just, paid, for, one, monthly, how, long ago, in fact, she, for take, LR and PS, to, work?

  I have, just, paid, for, one, monthly, how, long ago, in fact, she, for take, LR and PS, to, work?

  I have a receipt from paypal for payment, do you want the order of point number?

• I got the photography for 9.99 per month plan and it says tha ti get the ambient light and Photoshop, but when I open Photoshop it is a trial version and when I opened the room light is the full version. How doe I get my fill of Photoshop version?

  I got the photography for 9.99 per month plan and it says tha ti get the ambient light and Photoshop, but when I open Photoshop it is a trial version and when I opened the room light is the full version. How doe I get my fill of Photoshop version?

  Please take a look at the suggestions found here:

  FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Br25,

  For assistance to change the credit card on your account, please visit this link

  -https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  (1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.

  (2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).

  (3) in the navigation pane or a context menu, click on manage account.

  (4) according to Plans & products, click on manage the Plan.

  (5) under payment details, click on Edit payment details.

  (6) make appropriate changes in the Edit popup payment method and then click Save.

  Please note:

  Your billing address and credit card must be in the country of the version you purchase.

  Guinot