I signed up for the monthly plan and still have not been able to use apps

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• I just got the error message when you try to enter my I and Psalm I have paid for the monthly subscription for 3 months and still have not been able to use these software. they are already installed it just let me acess them?

  I just got the error meassage when you try to open both my I and PS I paid monthly payments for the composition and I have these two installed software. What can I do to work on it and why they give me this error message?

  Log, activation, or connection errors. CS5.5 and later versions

  Anything else, to be more precise. you have not provided information system nor told us, what really is the error message.

  Mylenium

• Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and still have not been able t

  Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and not yet able to get past the basics make me very frustrated.

  I guess you meant the links when you open photoshop CC. I tested all four videos of the 23 min tutorial and they all played fine. If something between you and adobe does not work correctly.

  • Check that your firewall is blocking the net. Try to access youtube videos and see if they play very well
  • Go to the adobe tv site and try to play one of the videos here. Adobe TV
  • If youtube plays very well and adobe tv does not work, next is to check if you have flash installed. Some videos require flash, others are html 5. Sorry that I could not confirm what player has been used for this tutorial. I think that html 5 but not sure.
  • Next is to look at the properties of your browser and check multimedia settings are not disabled if it y in a. (this is totally dependent on the browser)

  If none of this helps, let us know.

• My IPad 2 Air is mad, he gets on its own, and it freezes. Not to mention it locks me. Didn't this iPad for 2 days. Have not been able to use it! I tried connecting to ITunes and will not work!

  My IPad 2 Air is mad, he gets on its own, and it freezes. Not to mention it locks me. Didn't this iPad for 2 days. Have not been able to use it! I tried connecting to ITunes and will not work!

  Hi Kareyfabela,

  For this kind of problem, I strongly recommended opening a pension with Apple iPad case will probably require inspection by an Apple engineer. You can open a file on this site: https://www.apple.com/support/contact/

  I hope this helps!

  Jonty

• I paid for a monthly plan, and still I can't convert files. When I try all I get is a page of upgrade.

  I paid for a monthly plan and I was able to convert word to PDF.

  When I try now all I get is a request for UPGRADE and I can't convert to PDF format.

  Is this a way to get more money and no service.

  Hi lydiah37278012,

  I see - you have access to the service through Adobe Reader. Have you tried the web interface (https://cloud.acrobat.com)? The error you describe was reported with the most recent version of the player, and it has been reported to engineering. If you are still having difficulties to access your subscription via the player, please try the web interface. You should not have problems to connect it.

  Best,

  Sara

• snimayutsyaa money every month for the rate plan and photoshop does not work!

  Help me understand! This problem - chose the annual plan for Photoshop the easiest for beginners. Now the money on a monthly basis and are removed from the list of products that is not present and is not under a license of photoshop. Does not work!

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I paid 2 times in the annual plan and still say that I can't use my Photoshop, what can I do?

  I need help, I need Photoshop to work, have already paid and it does not work!

  Hi rafaelg22332969,

  Adobe trial and purchased applications are same, if you are showing that the trial has expired it would be a mistake to solve this, you can check the link below:

  ( Make sure you use the same Adobe ID / Email ID that you used to purchase the subscription )

  Download the creative application of cloud from here: Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial

  Connect and disconnect activate Cloud Creative applications

  If it does not help him follow the link below

  Adobe Creative Cloud apps back in test mode after 2015 set CC to update

  * NOTE: Make sure that your firewall of your computer or security software firewall does not block Adobe, if you are not sure of it then just turn off the firewall for awhile disconnect you and you connect on the creative application of cloud and check.

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• Since the last update for FF, I have not been able to use my return/enter button when you type in the address bar. Help?

  Whenever trying to type something into the address bar, I'm able to use my enter/return key to go to the site. I hit the button the arrow to navigate around.

  Disable the AVG Safe Search via modules | Extensions. It blocks the Enter key.

• Firefox crashes on opening a few seconds. has all of a sudden started several weeks ago and I have not been able to get since. I reinstalled but update did not work. It will not be open even in safe mode. Help!

  Firefox crashes on opening a few seconds. That started everything suddenly a few weeks ago, and despite several attempts to every day, I still cannot load firefox application. It crashes immediately on startup every time anything and journalist accident happens. I studied all the articles and followed their suggestions. I installed the latest version of firefox and still get the same results. I can't even open firefox in safe mode.

  Heather, not sure I can help, I'm not a Mac user, but I'll have a look at the crashIDs that you provided.

  Update:

  • Crash report ID: [6326058f-1fca-4d4d-a080-af8902120119]
    • signature: TFont::CreateFontEntitiesForFile (const char *, bool, TSimpleArray < TFont * > &, bool, short, char const *)
  • Crash report ID: [69534b6f-7662-4c09-bf2e-39fff2120104] signature as above

  There are very few reports recent crash with this signature, they could even be your plant. If you follow the suggestions in the article I linked above there is not much that can be done easily. You should try discount the possibility that the cause is malware by scanning with several updated tools.

  Malware controls
  Have you seen and followed the advice

  • Fix Firefox problems caused by malicious software
  • the first step trying to detect malware, a typical suggestion is this message from the-edmeister /questions/914980 #answer - 302372

  Clean reinstall it
  If you find no malware, it can be interesting to try a new re - install and a clean profile, none of them are simple and must be done with care, so first try malware scans, those who will take a while to sort.

  Rather a last resort: fill out a bug report
  
  If you are ready to try to answer the inevitable questions and have an email account anonymous, that you can use for recording, you can follow the link from the report above and click on 'report' to create a bug report on the crash.

• I also, I get the error "the service user profile Service has no connection, failed to load the user profile" but I have not been able to correct the problem by following the listed solutions.

  I got the error "the service user profile Service has no connection, failed to load the user profile" when you try to use my desktip.  It is on the login page.  My account icon loads and the guest account. I have enter my password as an administrator and get the error message listed above. I followed all the solutions I could find and it is not corrected.

  I have a slight hitch, after several failed here, I checked the domestic Group on my laptop and I have high listed as connected to the Group Home Office; with all the files.  How can I fix the desk top to coinside with his status of being online.  Yet once, my counter top will not recognize the password, but the desk top shows online in the home group.

  Home Group is Windows 7.

  Here is the Vista Forums.

  What operating system do you use?

  Vista info below:

  ·                        Restore point:

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If the above does not work:

  ·                        http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

  See if the information in the above tutorial will help you.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

  Difficulty of a corrupted user profile

  After creating the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to perform these operations, including the new account that you created.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://support.Microsoft.com/kb/947242

  A temporary profile is loaded after you connect to a Windows Vista-based system

  See you soon.

  Mick Murphy - Microsoft partner

• I can't find a way to stop my recurring charges. When you manage the account there is no option presented. I only signed up for a monthly plan and now cannot cancel

  No possibility to contact support chat or by phone using the mobile website either. rather not pay for Prime Minister when I'm not using it again.

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• I plan to sign up for the monthly plan of Lightroom-Photoshop.  Can I use it for my computer at home and my laptop traveing?  Is there an additional fee for both computers?  Thank you!

  See above question

  Hi mimi,

  You can install it on two computers with one subscription.

  Kind regards

  Claes

• If I sign up for an annual plan and cancel after 1 month or 4 months, or at any time before 1 year - will I get credit in proportion?

  f I sign up for an annual plan and cancel after 1 or 4 months, or at any time before 1 year - will I get prorated credit?

  You ask the subject a subscription prepaid, where you pay for the whole year from the outset?

  I know that if you have an annual plan which is paid monthly and you cancel early will be charged a penalty

  I don't know if you prepaid and cancel at the beginning how respond it

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.

  Br25,

  For assistance to change the credit card on your account, please visit this link

  -https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  (1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.

  (2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).

  (3) in the navigation pane or a context menu, click on manage account.

  (4) according to Plans & products, click on manage the Plan.

  (5) under payment details, click on Edit payment details.

  (6) make appropriate changes in the Edit popup payment method and then click Save.

  Please note:

  Your billing address and credit card must be in the country of the version you purchase.

  Guinot

• Accidentally, I signed up for two monthly plans.

  Accidentally, I signed up for two monthly plans. It was a mistake. I thought I was paying only for one, but now I paid for these two plans. They are the exact even if it has no sense to have two plans.

  Can you please help me cancel plans and maybe return me my money.

  This is an open forum, not Adobe support... Click below

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  -or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp