I really want to cancel my subscription to Adobe Creative Cloud.

I have concluded my one year subscription to Adobe Creative cloud and I contacted customer service and they cancelled my subscription and they tell me there will be no charge for cancellation because I concluded my full year. I have a transctiption of this cat. Now, I got an email telling me that "per your request, it we have reactivated your subscription to Creative Cloud", what is happening here? I was not reactivated my account!, I've cancelled my subscription. (Adobe) Really I don't need another year of creative cloud. The chat option is disabled and when I call the phone number provided by Adobe, he only told me of a conversation with and Adobe representative, but disabled!. Are there still people who take care of the clients?

How can I really (really) have to cancel my subscription?

Thank you if someone reads and takes care of my concern.

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Coordinates of Adobe - http://helpx.adobe.com/contact.html can help

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