I received the wrong product
I wanted to get muse adobe for 1 year, instead, I got photography package, what can I do?
Contact Customer Support when available (not usually the weekend) and discuss your situation with them.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
Tags: Adobe
Similar Questions
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Hello. I received the wrong product and need a refund. How should I proceed?
Hello. I received the wrong product and need a refund. How should I proceed?
its been 10 days
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
-
Hello Adobe
My name is Joseph Barrington-Lew and I may have made a mistake.
I want to change my PDF with the Ref. AD006710166AU but think I should have ordered the wrong product.
I just need to change it for a month.
Hi josephb28050365,
If you don't need it for a month, you can try the free Acrobat DC 30 tickets free trial download Adobe Acrobat | Acrobat Pro DC.
To cancel or Exchange the product, you must contact our customer support team, contact customer service.
Kind regards
Nicos
-
The name of the wrong product for hp 2530p
I have a HP 2530p under XP SP2. If I look at start/Help and support the first screen displays my name of the product in the hp iPAQ 210 in the top left corner. Is how important it? How can I change?
Hello
Run the BIOS (press F10 boot).
Go to the File menu-> Information System
View the credentials of the computer and the
batteries in the system.What information do you have here? Please post them all here in this thread.
If the information there are also wrong or empty then you will need to contact HPand, they need change information in the Eeprom memory of your.
Here are the link wih information how to get in touch with HP. Just choose the link with your country. Before you get in touch with HP prepare successful this information from the Bios on paper or just changed on the computer with the Bios.
-
Received the wrong error set up the message, please help
I received an error message during the download of PS - 6. Can message says, Misconfigured, help me please download my free trial for Photoshop CS-6.
Thank you
Patti C.
You will need to provide information on the system. As a first step, run the Creative Suite cleanup tool and try again.
Mylenium
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Hi, I'm not familiar with Mozilla or Firefox.
He said that it will replace a program such as Norton virus protection and tastes.
Question is, is Firefox anti-virus protection, firewall, anti-phishing and all, download us the wrong product, or does it download something to go with it and what?
We noticed that when we have sought the protections of virus on your site, we were transferred from your site to other sites.
Please clarify this.
Sorry for the long question, but we don't know anything about your program.Thank you
Don
Firefox has anti-phishing and protection of 'web attack', but it does not replace an antivirus program or a firewall.
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did not receive the product code for age of empires
I downloaded Age of Empires 3, but have not received the product code and can't install. Who should I contact?
Thank you
Hello
I'd say contact Microsoft phone support for assistance.
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You can help me too? The key that I receive after you have entered the wrong password 3 times is 52309445
You can help me too? The key that I receive after you have entered the wrong password 3 times is 52309445
You can help me too? The key that I receive after you have entered the wrong password 3 times is 52309445
try to enter
43061481
-
I bought and downloaded online Windows 8 and received the product key. How can I now purchase the installation CD?
Go to the order summary page, you can find your product key:
You can buy the DVD there.
Or
Create your own:
http://Windows.Microsoft.com/en-GB/Windows-8/upgrade-product-key-only
then:
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I bought the Windows of Adobe Creative Suite 6 Design & Web Premium version, but received the Mac OS. I didn't know it until the problems occurred and Amazon will not exchange it for the correct version. I paid $750,00 for this software, and I can't use it because I need the version of Windows. How can I change the codes I have for the Mac OS to Windows?
Exchange https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html
-
I bought the 14 for Mac adobe elements. Is there a download error. I received an email with the serial number, but when I went on the site to download the illustrated product was 14 for Windows. What is the download link for adobe elements 14 for Mac?
Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-you will need to enter your original serial number during the installation for non-Cloud programs
- or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
-
I bought a LR 6 update. I received the order number and the serial number by email from Digital River. However when I try to activate the product I get a message error "we cannot validate this serial number.
Hi avijitm,
You are using a Mac or Windows computer?
Make sure there is no hosts blocking Lightroom entry onto the Adobe servers.
Follow solution 3 referred to in article Solutions to connect, activation and errors in connection with creative cloud and Creative Suite applications
See Error failed to validate the serial number | CS6
Let us know if that helps.
Kind regards
Assani
-
I ordered the wrong software and need to cancel the export Adobe, I can't use this product. Please give me the contact to cancel.
Cancel your subscription or membership. Acrobat, services Cloud of Document PDF
-
I'm reinstalling 11 items on the new hard drive on my machine. I got reg no product of the registry on the old drive but when try to install it says it's the wrong serial number. What I am doing wrong?
Hi Phill,
Please see the links below.
Hope this will help you.
Kind regards
Hervé Khare
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 50
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - CM74G - RPHKF-PW487
Windows product key hash: 71BRYMECVaSXedfumfu8zryHJVY =
Windows product ID: 00371-177-0000061-85967
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {89B2764B-9575-485E-B658-ED074E2190F5} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_ldr.160408 - 2045
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
{89B2764B-9575-485E-B658-ED074E2190F5} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-PW487 00371-177-0000061-85967 5 S-1-5-21-1370641539-27676274-1679379450 Hewlett-Packard HP Compaq 8000 Elite SFF PC Hewlett-Packard 786 7 v01.02 20091022000000.000000 + 00049763907018400F8 0409 0409 Pacific Standard Time(GMT-08:00) 0 3 HPQOEM SLIC PCB 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514
Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3372015
Installation ID: 011875344836600466537566912433626954666415818052952113
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: PW487
License status: Notification
Reason for the notification: 0xC004F009 (grace period expired).
Remaining Windows rearm count: 1
Trust time: 22/08/2016-16:26:30
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
Beyond: 0 x 0000000000000000
Event timestamp: 8:22:2016 15:49
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
--> HWID data
Current Hash HWID: MgAAAAEAAwABAAIAAAABAAAAAgABAAEAln0skmwGyOuiF8y sjf4bWqiJGb86QXiRso plus
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC COMPAQ EAGLLAKE
FACP COMPAQ EAGLLAKE
HPET COMPAQ EAGLLAKE
MCFG COMPAQ EAGLLAKE
ASF! COMPAQ EAGLLAKE
TCPA COMPAQ EAGLLAKE
SLIC SLIC PCB HPQOEM
Using the default product key, you enter your product key Windows 7 Professional.
How to activate Windows 7 manually (activate by phone)
1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
(6) explain your problem clearly to the support person.
http://support.Microsoft.com/kb/950929/en-us
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