Hello. I received the wrong product and need a refund. How should I proceed?

Similar Questions

• I ordered the wrong software and need to cancel the export Adobe, I can't use this product.  Please give me the contact to cancel.

  I ordered the wrong software and need to cancel the export Adobe, I can't use this product.  Please give me the contact to cancel.

  Cancel your subscription or membership. Acrobat, services Cloud of Document PDF

• I just bought a new computor. I got Lightroom 5.7 on the old computor and need to know how to download the program on my new computor. Thanks for any help you can provide.

  I just bought a new computor. I got Lightroom 5.7 on the old computor and need to know how to download the program on my new computor. Thanks for any help you can provide.

  Lightroom - all versions

  Windows

  http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Windows

  Mac

  http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

• Accidentally changed the program by default to open all the exe. files for the wrong program and need a fix

  Any help for my dumbass would be appreciated. Laughing out loud

  Hi davidlangston,

  What version of Windows you are running on the computer?

  Method 1: Run the fixit available in the links below and check if that makes a difference-Worth to try
  Difficulty of broken desktop shortcuts and common system maintenance tasks

  Note: FixIt would attempt to recover bad sectors on the hard disk, in the course of this process there are chances of DATA loss from that particular area.

  Method 2: Run the fixit available in the article below to fix the problem automatically

  When you run an .exe on a Windows Vista-based or Windows 7 computer file, the file may start another program

  http://support.Microsoft.com/kb/950505

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
  How to back up and restore the registry in Windows

  You might want to know

  What version of the operating system Windows am I running?
  http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

• I am unable to Type or use the keyboard in Firefox 18.0 anywhere, including the search bar and URL bar. How should I fix this?

  I am unable to type anything or use the keyboard to type in Firefox. I use Firefox 18.0 installed on Windows 7.
  I am able to paste in the URL bar and the search bar, but absolutely not able to type in it.
  I already tried the 'reset' option but are still unable to type.
  Also tried Firefox in safe mode with disabled addons but are still unable to type.
  Install a new copy of firefox after Firefox uninstall and delete the old "Mozilla Firefox" in windows folder. but always impossible to type.
  Please tell me a solution to this.

  Have you tried restarting the computer?

  It is possible that you have activated the keyboard by chance to one who does not work in Firefox.

  • http://support.microsoft.com/kb/258824 - how to change your keyboard type

  Windows remembers the setting by application keyboard layout and you have probably changed the keyboard by accident via a keyboard shortcut.

  • http://Windows.Microsoft.com/en-us/Windows7/the-language-bar-overview The language bar (overview)
  • Make sure you have the language bar visible on the Windows taskbar
  • You can do this via the context menu of the taskbar: toolbars > language bar
  • Check the language setting (keyboard) keyboard for the application that has focus via the icon in the language bar
  • You need to do that while Firefox has focus because Windows remember the keyboard by application setting

  Control Panel > regional and Language Options > keyboards and languages > change keyboards > advanced key settings > change key sequence

• I received the wrong product

  I wanted to get muse adobe for 1 year, instead, I got photography package, what can I do?

  Contact Customer Support when available (not usually the weekend) and discuss your situation with them.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Do a repair of the old computer installation. Win XP Home, will not accept the product key on computer. How should I proceed?

  Sony Vaio PCV-RS410

  Why would you need a product key for a repair installation?

• Hello Adobe think I should have ordered the wrong product. I just need to change it for a month.

  Hello Adobe

  My name is Joseph Barrington-Lew and I may have made a mistake.

  I want to change my PDF with the Ref. AD006710166AU but think I should have ordered the wrong product.

  I just need to change it for a month.

  Hi josephb28050365,

  If you don't need it for a month, you can try the free Acrobat DC 30 tickets free trial download Adobe Acrobat | Acrobat Pro DC.

  To cancel or Exchange the product, you must contact our customer support team, contact customer service.

  Kind regards

  Nicos

• Hello, I bought a new CPU and need to transfer my student CS6 Design and Web Premium. The reason for the news of the UC, it's that my old CPU no longer works so I can not turn off. Any suggestions?

  Hello, I bought a new CPU and need to transfer my student CS6 Design and Web Premium. The reason for the news of the UC, it's that my old CPU no longer works so I can not turn off. Any suggestions?

  Hi titi % 20wright,.

  Please use the link below to Download Adobe Creative Suite 6 applications

  Since you get two activation with a license, once installed you must activate the product using the same serial number. See, https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html

  Let us know if that helps.

• lost the serial number for my ADOBE CS5 product and need to install it on a new machine. Can someone help me?

  lost the serial number for my ADOBE CS5 product and need to install it on a new machine. Can someone help me?

  Hi Hectorc96414045,

  Please refer to find the serial number of your product Adobe quickly

  Visit also Download Adobe Creative Suite 5 products

  Please let us know if it helps.

  Kind regards

  Shelly

• I bought a LR 6 update. I received the order number and the serial number by email from Digital River. However when I try to activate the product I get a message error "we cannot validate this serial number.

  I bought a LR 6 update. I received the order number and the serial number by email from Digital River. However when I try to activate the product I get a message error "we cannot validate this serial number.

  Hi avijitm,

  You are using a Mac or Windows computer?

  Make sure there is no hosts blocking Lightroom entry onto the Adobe servers.

  Follow solution 3 referred to in article Solutions to connect, activation and errors in connection with creative cloud and Creative Suite applications

  See Error failed to validate the serial number | CS6

  Let us know if that helps.

  Kind regards

  Assani

• Press the wrong button and now I'm in hidden mode - no screen

  I hit the wrong button and now I'm in hidden mode.  The monitor will not remain and all is to be narrorated for me.

  How can I fix without going through a screen? Help!

  Hello

  1. what happens when you restart the computer?

  Step 1:

  Try restarting your computer in safe mode and check if the problem persists.

  If it works fine in safe mode try performing a clean boot in order to find the cause root.

  Step 2:

  See the article about how to start your computer in a clean boot state.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135

  Note: when the diagnosis is complete do not forget to reset the computer to a normal startup. Follow step 7 in the above article.

• The installed product does not match the installation source (S). Until a matching source is provided or the installed product and source are synchronized... Cannot perform this action.

  Hello

  I'm not able to uninstall Skype on my laptop which is having windows 7 OS.
  It gives below error.
  The installed product does not match the installation source (S). Until a matching source is provided or the installed product and source are synchronized... Cannot perform this action.
  He appreciates if there is someone to support for this issue.
  Thank you
  Sandesh

  Hi Bader,

  Thanks for the kind reply. In fact before checking your response, I checked in my system there was the .msi from the Skype software installation file was missing. so I installed the same version installation file and then uninstalled the software.
  And I have installed the latest version of the Skype software.
  Thank you
  Sandesh

• Hi, I bought acrobat adobe pro ms with order number: 12287735659 but I have not received the download link and the serial numbers of adobe and had this message there is a problem processing your order, please contact our Service team at the 800 448 custom

  Hi, I bought acrobat adobe pro ms with order number: 12287735659 but I have not received the download link and the serial numbers of adobe and had this message there is a problem processing your order, please contact our Service team customer to 800 448 1642 for assistance. my credit card is already loaded, but not received numbers.please series suggest

  Hi Kunal,

  If the problem still persists, can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products.

  Please do not hesitate to me message in person if assistance is needed.

  Concerning

  Stéphane

• Subscribe to the monthly product and when I go to edit a document, he told me that I have to buy again for $14 per month.  When I try to buy it it tells me that I already have.

  Subscribe to the monthly product and when I go to edit a document, he told me that I have to buy again for $14 per month.  When I try to buy it it tells me that I already have.

  Hi chrisb31745399,

  You do not need to buy it again, you will also have the opportunity to Sign In, just Sign In to activate the subscription by using your Adobe ID.

  Kind regards

  Nicos